Financial Aid Student Support Representative

Ross Education, LLC Kalamazoo , MI 49001

Posted 1 week ago


Ross Education LLC is looking for staff to join our Ross Medical Education Center Team in the role described below. If you have post-secondary for-profit education experience in Admissions, Career Services, Financial Aid or Management, then you know the personal reward of assisting students in changing their lives. If you are new to our industry, but are an experienced professional in administrative, office, banking, sales, customer service or management, you may have transferable skills to move into our industry.

Job Summary

The Financial Aid Student Support Representative works under the direction of the Campus Director and the Director of the Central Financial Aid Office (CFAO). The Student Support Representative is responsible for providing prospective students with a financial aid (FA) estimate/overview, working closely with Admissions on the process of admitting students, providing loan counseling information, collecting documents, providing required information to the Campus Director and Ross Management and performing related work as required.


As full-time employee with Ross Education, you will be part of an established and growing educational organization with a supportive family atmosphere and a dedication to providing our students with the best career training available. Your experience is a vital part of our success, and we will provide you with the training and resources you need. You may also qualify for advancement to other positions depending on your credentials. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits: (most after a standard waiting period)

  • Health, dental and vision coverage (employee contribution to premium)

  • Life insurance and short and long term disability insurance (provided by Ross)

  • Tuition reimbursement, Accrued time off, paid holidays, 401(k)

  • Reduced tuition in Ross College Online (one year waiting period)

  • Verizon Wireless Discount and Dell Employee Purchase Program

  • Employee Referral Bonus Program

  • Monthly pay and direct deposit


  • High school or GED equivalent

  • 1+ years work experience in banking, office administration, or general office with emphasis on customer service or related work

  • Some post-secondary education, such as certificate/diploma or degree from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA) is preferred

  • Education and work experience requirements may differ based on state and accrediting organizations' standards

  • Comfortable asking students for payments and fees

  • Strong math and financial recordkeeping skills

  • Reference and background check required for employment, including credit check

  • Protection of student and/or employee privacy is expected in the handling of confidential and/or financial information

  • Protection of the corporation and privacy of corporate proprietary and confidential information is expected

  • Must be able to remain stationary for extended periods of time, such as call blocks, teaching sessions, student appointments, etc.

  • Must have sufficient visual and auditory ability to operate computer equipment, use telephone, read materials, and office equipment

  • Professional communication encompasses written, oral, visual and digital communication. Successful communication skills are required for working at Ross and involve the following: writing, reading, editing, speaking, listening, software applications, data entry and reporting, and Internet research

  • Ability to build rapport with students and staff

  • Ability to work with different teams

  • Ability to remain focused and adapt quickly in fast-paced work environment

  • Ability to achieve goals; We work to make our students successful and we measure that in our individual and team accomplishments

  • Strong attention to detail & accuracy, and commitment to quality

  • Ability to organize your work and meet deadlines

  • Demonstrate professionalism in manner, dress and conduct as a representative of Ross and a student mentor

  • Adhere to Ross Code of Conduct and Professional Ethics

  • Ability to work at least two evenings a week

Job Duties and Responsibilities

  • Provide students with a financial aid estimate/overview and explaining the various forms of financial aid (Title IV grants and loans, Ross Education Payment Plan, etc.)

  • Support the initial student experience and registration process by exemplifying a positive customer service approach

  • Follow up with students in the collection of documents as requested

  • Assist students at FA kiosk/computer as needed for FA processing

  • Provide entrance and exit loan counseling

  • Handle some account receivable functions including: accepting registration fee and other limited payments at the campus, distributing receipts, making bank deposits, etc.

  • Review ledger cards regularly to ensure all funds are received and follow up on delinquent students

  • Review directives and memos from the CFAO, as well as attend all mandatory training sessions provided by the CFAO

  • Assist in collection activity for the Ross Payment Plan, and other student payment plans

  • Follow all Ross Policies and Procedures and be vigilant about compliance

  • Assist with front desk coverage

  • Be the designated back-up for the Career Services Student Support Representative

Click here for all of our job openings.

An Equal Opportunity Employer

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Financial Aid Student Support Representative

Ross Education, LLC