Financial Aid Specialist

The Financial Aid Specialist performs daily operations in processing financial aid and provides assistance to students, prospective students and families.

REPRESENTATIVE DUTIES

• Provides assistance to students, prospective students and families concerning financial aid information, eligibility and the application process; guide students to successfully obtain financial aid; and ensure students understand and comply with financial aid regulations and requirements.

• Assist in running daily and/or weekly report to verify accuracy of student aid information for eligibility and packaging purposes.

• Package and process institutional, federal and private financial aid, inclusive of ensuring eligibility according to timelines.

• Administer institutional scholarship programs, such as donor-funded, early honors, and ATHS.

• Use Department of Education software systems such as COD, CPS, NSLDS to ensure accurate and timely financial aid administration.

• Maintain confidentiality of student financial information as required by the Family Educational Rights & Privacy Act (FERPA) and APU's confidential and proprietary information policy.

• Keep and maintain accurate student records.

• Assist the director, and assistant director, with the design, implementation and evaluation of financial aid communications.

• Assist the director, and assistant director, with financial aid reporting.

• Represents APU, both internally and externally, to government agencies, funding agencies, students, parents and the general public when scheduled.

KNOWLEDGE and SKILLS

• Knowledge of customer service concepts and practices.

• Knowledge of federal financial aid procedures and regulations.

• Knowledge of privacy laws and regulations.

• Knowledge of collecting and reporting data.

• Skill in oral and written communication.

• Skill in accuracy and attention to detail.

• Skill in customer service.

• Skill in establishing and maintaining cooperative working relationships with others.

• Skill in operating a computer and using a variety of software applications.

• Skill in reporting, math and analysis.

• Skill in assessing and prioritizing multiple tasks, projects and demands.

• Skill in making decisions fairly and consistently.

• Skill in working efficiently in a fast-paced environment.

• Skill in maintaining a high level of confidentiality.

MINIMUM EDUCATION QUALIFICATION

Associates Degree. Substitute three years customer service and electronic processing experience.

MINIMUM EXPERIENCE QUALIFICATION

Non-Supervisory: Three years customer service and electronic processing experience. Proficiency in Excel.

PREFERRED EDUCTION QUALIFICATION

Bachelor's degree is preferred.

PREFERRED EXPERIENCE QUALIFICATION

Student service and electronic processing, with proficiency in excel, at a college or university.

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