Financial Aid Services Coordinator

Type: Full-Time

Posted: 02/21/2024

Category: Financial Aid

Position Title: Financial Aid Services Coordinator

Description:

Reporting to the Assistant Director, and working closely with the management and counseling staff, the Financial Aid Services Coordinator will be responsible for the coordination of front office operations.

Department: Office of Financial Aid and Scholarships

Position Overview:

Reporting to the Assistant Director, and working closely with the management and counseling staff, the Financial Aid Services Coordinator will be responsible for the coordination of front office operations.

Why Work at UMBC?

UMBC offers competitive compensation. This role starts at $47,000 and has over 4 weeks of vacation for regular full time roles. Tuition remission is also available.

What is it like to work at UMBC? Check out Glassdoor or Indeed. And read about our recent award, UMBC is a 2023 Great College to Work for…. In every category.

Telework:

A hybrid telework schedule may be available.

Responsibilities:

Specific duties include:

• Supervising and managing the reception area of the Office of Financial Aid and Scholarships

• Overseeing at least one dozen student Front Office staff

• Managing the document imaging process and phone/email responses

• Providing administrative support to the Assistant Director for the Maryland Higher Education Commission's State Aid Programs

• Maintaining and reporting information collected from the student tracking system

• Managing Office of Financial Aid and Scholarships' social media accounts

and calendar

• Coordinating the inventory and distribution of financial aid and scholarship materials and other publications

• Serving as a liaison to offices across campus that impact our service to families at UMBC, especially Student Business Services and the Office of the Registrar

• Performing other duties as assigned.

This individual will also suggest ways to enhance our customer service including online materials, communications and data collection.

Required Minimum Qualifications:

• Bachelor's Degree

• Two years of related experience in customer service and/or higher education

• One year of experience with federal and/or state financial aid programs

Preferred Qualifications:

• Supervisory experience

• Experience with PeopleSoft, document imaging and providing exemplary customer service

Background Screening Statement:

A background check will be required.

Special Instructions to Applicants:

Upload a cover letter and a resume.

Closing Date: Open Until Filled

Benefits:

UMBC offers a rich benefits package.

Regular and grant funded regular positions (Full benefits summary click here):

Generous Leave which includes accruing:

• 22 Days of Annual Leave
• 15 Days of Sick Leave
• 15 Holidays
• 3 Personal Days

Tuition Remission:

• 8 credit hours per semester

• Tuition remission at UMBC for eligible dependents after two years of FT employment

Additional Benefits:

• Life and disability insurance

• Retirement plans (including the choice of joining the pension plan)

• Professional development opportunities

• Wellness opportunities

• & Much more

Contingent II positions may include some benefits.

Benefits offered align with type (Regular, Contingent II, etc.) of position.

Salary: Salary starts at $47,000, commensurate with qualifications and experience.

Hours: Full time

Type: Regular

FLSA Status: Exempt

Equal Opportunity Statement: UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.

Title IX: As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here.

Accommodation:

If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.

Work Authorization: As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.

UMBC is an Equal Opportunity/Affirmative Action Employer