Financial Aid Customer Service Clerk

About Us

Join our Team at the College of Coastal Georgia!

Located on the southeast Atlantic coast in Brunswick, midway between Savannah, Georgia and Jacksonville, Florida, the College of Coastal Georgia is an undergraduate college in the University System of Georgia with an additional outreach through the Camden Center in Kingsland, Georgia. The College provides an affordable and interactive education in the natural beauty and abundant sunshine of Georgia's Golden Isles, an area noted for world-class golf courses and resorts as well as amazing diversity of maritime habitats, wildlife and sea creatures.

Location

Our campus is located at One College Drive Brunswick, GA 31520.

Department Information

Financial Aid

Job Summary

This position serves as the first point of contact for student, visitors and families seeking assistance with enrollment inquires. The position is responsible for cross-training to provide general information, maintaining student records, and general processing.

Responsibilities

1 -

Cross-trained to provide excellent customer service as the front-line point of contact for enrollment-related inquiries received in person, by phone, or via email

2 -

Assists students, staff, faculty and the general public in navigating multiple websites to complete needed tasks

3 -

Responsible for monitoring and responding to email and voicemail accounts in a timely fashion

4 -

Maintains student records by updating the student information system and/or imaging system

5 -

Processes related paperwork and completes monitoring reports

6 -

Effectively performs multiple tasks simultaneously in a high-pressure environment

7 -

Reviews reports for accuracy and completeness

8 -

Performs related duties as required

Required Qualifications

Educational Requirements

• Associates degree or equivalent hours of college level work

Required Experience

• More than one year of related or customer service experience

Preferred Qualifications

Preferred Educational Qualifications

• Baccalaureate degree in a course of study related to the occupational field

Preferred Experience

• BANNER experience

Proposed Salary

$35,211 or $16.93/hour

Knowledge, Skills, & Abilities

KNOWLEDGE

• Knowledge of federal and state student aid.

• Knowledge of need analysis principles.

• Knowledge of modern office methods, procedures, and equipment.

SKILLS

• Skill in the operation of computers and job-related software programs.

• Skill in decision making and problem solving.

• Skill in interpersonal relations and in dealing with the public.

• Skill in oral and written communication.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources at (912) 279.5740, or by email at careers@ccga.edu. For technical support, please call OneUSG Connect Support at (877) 251.2644, or by email at oneusgsupport@usg.edu.

Conditions of Employment

• Successful completion of background investigation and legal authorization to work in the US prior to employment

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with the College of Coastal Georgia, as determined by the College of Coastal Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable a satisfactory credit check, Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statues, rules and regulations of this college and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

• College of Coastal Georgia is a Tobacco and Smoke-Free Community

Equal Employment Opportunity

The College of Coastal Georgia provides equal opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need or reasonable accommodations under the American with Disabilities Act to participate in the search process should notify Human Resources at 912-279-5740.

Other Information

MORE ABOUT US

The vision of the College is to be a college of choice for students within Georgia and beyond, providing an outstanding education for tomorrow's leaders and citizens through service-learning, global awareness and engaged entrepreneurship. With a strong emphasis on student retention, progression and timely graduation, the College offers over 20 baccalaureate degrees, as well as a few career associate degrees. Approximately 3,400 students are served by more than 200 employees. CCGA is an active participant in the Complete College Georgia initiative designed to support community partnerships and develop the critical thinking, problem-solving and communication skills necessary to address the challenges of 21st century economic development and community wellbeing. For more information, visit the College website: http://www.ccga.edu