Financial Aid Counselor

Duties & Responsibilities:

Assist with the administration of federal and state aid programs

• Award and adjust financial aid in accordance with federal regulations and institutional policy.

• Provide accurate and confidential financial aid counseling and guidance to students, prospective students and parents.

• Review federal tax transcripts and other confidential financial documents to determine financial need and eligibility for federal, state, and institutional programs.

• Perform federal verification, resolve conflicting information, exercise professional judgment and review appeals

• Review students Satisfactory Academic Progress and perform degree audits in accordance with federal regulations and institutional policy.

• Demonstrated knowledge of Title IV

• Must have strong customer service skills and be able to work effectively in a culturally diverse environment.

• Provide flexible, responsive and high quality service to students, community, and staff, while maintaining high degree of confidentiality.

• Participate in new student orientations, open houses, financial aid nights, and other related events both on and off-campus.

• Work actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork.

• Serves as liaison for office functions, programs and services, internal and external to the University; attends open houses and orientations; manages Incoming calls, e-mail messages and follow-up procedures applicable to assigned student groups.