Financial Aid Counselor

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Job Posting Title:

Financial Aid Counselor

Position Type:

Professional / Unclassified

Department:

LSUAM Pres

• EM - Rec

• FAS - FA - Operations (Brandi Jones Martin (00003169))

Work Location:

1128 Ruffin G. Pleasant Hall

Pay Grade:

Job Description:

The financial aid officer position within Louisiana State University's office of financial aid & scholarships will play a key collaborative role in advancing the university and meeting the student access objectives. The individual, with general oversight from the Assistant Director, will be responsible for maintaining financial aid communication with current and prospective students and families.

Financial Aid Counseling (60%)

• Counsels and advises prospective and enrolled students in all matters pertaining to federal and state financial aid programs, including but not limited to Federal Pell Grants, Federal Supplemental Educational Opportunity Grants, TEACH Grants, Federal Work-Study, and Direct Loan Programs. This interaction may include phone, in-person, or written contacts.

• The employee must be accurate in describing financial aid policies, criteria and procedures. Individual must be responsive to prospective students' concerns and needs by providing excellent customer service.

• Performs detailed and personalized outreach to prospective and continuing students such as: phone calling, emailing, and other communications as needed.

• Responsible for assisting students in resolving problems associated with the application processes for federal and state programs, the electronic loan transmission process and the correction process.

• Evaluates and processes requests for "special circumstances" and "petitions for independent status" presented by students in determining eligibility for the federal programs.

Financial Aid Operations (30%)

• Resolves over award situations, which involves reducing one or more aid programs because of receipt of additional resources or conflicting financial information. Must inform students, contact appropriate agencies, and return proceeds.

• Serves as a rotating member of the satisfactory academic progress appeals committee.

• Reviews daily correspondence and award letters in their respective alphabetical breakdown to ensure accuracy and perform quality assurance.

• Aid in the retention of students through direct outreach to at risk populations, providing students with a thorough understanding of resources and polices.

Special projects as assigned (10%)

• Including, but not limited to assigned committees and outreach projects.

• Represent LSU and the Office of Enrollment Management at professional functions and recruiting events. Represent LSU and EMSS at orientation events.

Required Experience/Qualifications:

• Bachelor's Degree

• Meets eligibility to obtain National Student Loan Database System access and must not be in default on a student loan.

Preferred Experience/Qualifications:

• Experience working in financial aid or equivalent student service setting higher education.

• High level of fluency in Spanish, written and verbal, preferred.

• Knowledge of best practices in financial aid

• Strong team orientation, effective interpersonal skills, and superior written and verbal communication skills

• Demonstrated commitment to data-driven decision-making, including effective analytical skills and proven results in achieving objectives and goals.

Uniform may be required.

As with all LSU employees, Financial Aid Officers have an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

Additional Job Description:

Special Instructions:

The location of this position is LSU-BR and is not eligible for remote work.

To be considered, qualified candidates will submit a complete application which includes a cover letter explaining their specific interest in the position and how their skills and experiences prepare them for success in this role, a resume, and three professional references.

Please provide resume and transcripts. Official transcripts are required prior to hire. For questions or concerns regarding the status of your application or salary ranges, please contact Brandi Martin at brandij@lsu.edu.

Posting Date:

June 13, 2024

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check

• An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits

• LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, next

Source Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer and SAME Agency:

LSU is designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (hr@lsu.edu).

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.