Financial Aid Counselor, Financial Aid (4371-254)

Application instructions are located at the bottom of the page. Please apply directly through the University of Montana's career portal UM Jobs at https://umjobs.silkroad.com/ for positions at the University of Montana - Missoula, University of Montana Western (Dillon), and Helena College. Do not apply through Indeed.com or use easy apply through Indeed.com*.

The Financial Aid Department invites applications for a Financial Aid Counselor specializing in American Indian/Alaska Native students to join their team on campus. This employee will provide financial aid services and assistance based on specified knowledge for American Indian (AI), Alaska Native (AN) and Canadian First Nations (CFN) students attending the University of Montana and Missoula College. This position requires excellent customer service skills and an advance evaluation of student financial aid files and other requisite supports that enhance AI/AN/CFN access to higher education.

Essential functions of this role include:

• Ensure compliance to all university, state and federal requirements.

• Advise and assist AI/AN/CFN students (and their families/parents/guardians) with the process of applying for financial aid.

• Work collaboratively with various on-campus departments, as well as off-campus partners programs (including Tribal Higher education departments), to support AI/AN/CFN student access.

• Review and revise student aid packages by using professional judgment aimed at effectively resolving discrepant information, making adjustments in response to special circumstances and appeals, verifying applicant data, determining grade level, analyzing need, etc. Process all decisions efficiently and ensuring compliance.

• Use various software and database systems to identify gaps in funding/services and conduct the appropriate interventions to support students' needs.

• Serve as a Financial Aid Office representative on various councils, committees, boards, etc.

• Support and engage in American Indian Student Services (AISS) and other UM AI/AN/CFN serving programs' activities and events.

• Administer UM Foundation scholarship funds that are in support of Native American students at UM.

• Establish and maintain frequent and effective communication contacts with tribal higher education offices and other AI/NA/CFN focused scholarship programs.

• Participate in and travel to various outreach and orientation events on-campus, in tribal community and urban high schools with significant AI/AN/CFN student demographic.

Required Skills

• Strong cultural competency and acquired education about cross-cultural communication skills.

• Effective knowledge of available resources to assist students who face complex financial needs including childcare resources, emergent food and housing resources, community health resources, mental health referral resources.

• Must be able to understand and effectively communicate complex policies to clientele and staff.

• Ability to interpret and apply regulations and policies.

• Strong mathematic, accounting, analytical and organizational skills.

• Great attention to detail.

• Must be able to collaborate and coordinate with other team members.

• Ability to maintain strict confidentiality when working with proprietary information, including students' personal information.

• Ability to adjust quickly to changes in program/student support functions and job demands.

• Comfortable using multiple software/database applications simultaneously.

• Ability to be granted access to federal aid databases.

• Must be able to work some weekend and evening events and travel occasionally for off-campus events or programs.

• Fundamental knowledge of and a commitment to DEI (diversity, equity, inclusion) initiatives.

Minimum Required Experience

• High school diploma or HiSET/GED and at least two (2) years of working within student and/or diversity outreach and support sectors experience or an equivalent combination of education and experience.

Preferred Qualifications

• Bachelor's degree in a relevant field.

• Five (5) years of experience in working directly with diverse communities.

• Experience with financial aid administration.

About the Financial Aid Department and UM

The staff of the financial aid office, in order to support the educational goals of students, equitably distribute financial resources to an economically diverse population within the bounds of imposed regulations, providing a depth of service corresponding to the needs of our community.

We strive to build the reputation of the university by being courteous, knowledgeable and approachable to all. We endeavor to effectively use technology and continually seek to improve our communication and processes. We embrace each staff member's strengths, creating a positive environment where all can thrive.

The University of Montana is flagship, research institution with approximately 10,000 undergraduate and graduate students. It is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountains and three rivers converge. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of "mission first, people always"; partner with place; and proudly tell the UM story.

To learn more about the University of Montana, Missoula, and the State of Montana, please visit the links below.

• University of Montana

• Video: Mission First, People Always

• UM on YouTube

• City of Missoula

• Video: There's This Place

• Destination Missoula

• Missoula Area Chamber of Commerce

• The State of Montana

• Visit Montana

Position Details

Position Title: Financial Aid Specialist (Compliance Specialist)

Position Number: 006020

Department: Financial Aid

Work Schedule: Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year.

Salary: $22.416/hr.

Union Affiliation: FOCUS-MFPE

Probationary Period: Six months minimum

Benefits Include: Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans' or disabilities preference in accordance with state law. References: References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing: Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

Must be eligible to work in the United State upon hire. Sponsorship is not available for this position.

How to Apply

Application Deadline: Tuesday, April 16, 2024 by 11:59 PM (Mountain Time)

Candidates are required to submit the following materials online via "New Resume/CV" button below.

Step 5 "Attachments" in the online application process is where you may upload additional materials. Up to five (5) attachments are allowed per application. Please combine documents accordingly.

• Please note, only five (5) attachments allowed per application. Please combine documents accordingly.

A complete application Includes:

• Letter of Interest - addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as "Dear Search Committee" or "Dear Hiring Manager" is acceptable.

• Detailed Resume - listing education and describing work experience.

• Professional References - names and contact information for three (3) professional references.

• Applying through Indeed.com or easy apply through Indeed.com may result in submission of an incomplete application. Applications may be removed from full consideration if they are not complete with materials listed above under the "How to Apply" section. It is the responsibility of the applicant to ensure complete application materials are submitted and received by the date listed above.

Please note: only five (5) attachments are allowed per application. Please combine documents accordingly.