Evangel University Springfield , MO 65802
Posted 4 days ago
EVANGEL UNIVERSITY
FINANCIAL AID COUNSELOR
JOB TITLE: Financial Aid Counselor
DIVISION: Enrollment Management
CLASSIFICATION: Full-time/ 12-Month / Hourly
DESCRIPTION: Provide quality customer service and financial aid counseling to prospective and incoming students.
Develop customer service practices that support excellence in providing financial aid counseling, information and problem resolution for families and students. Present financial aid information to prospective students, both individually and for group campus visits. Responsible for complete knowledge of Title IV Federal Regulations and updates pertaining to the Federal Student Aid programs. Assist with maintenance of job-related sections of the Policy and Procedures Manual required by the Department of Education.
DUTIES:
Campus Visits
Responsible for individual meetings or group presentations with prospective students and families who are visiting campus. Needs to provide a warm, vibrant welcome that engages them and provides an excellent presentation of Evangel and the SFS department. Answers questions and assists visitors to access any information needed.
Financial Aid Counseling
Customer Service
Provide peer leadership to other financial aid counselors and all financial aid customer service. Serve as the customer service complaint resolution contact for all students.
Assist with the mentoring and training of new financial aid counselors and other peer members of the team. Coordinate assistance to the enrollment management team and specifically to admission counselors as applicants and new students have financial aid questions or concerns.
Qualifications:
Must have strong interpersonal and customer service skills, a positive attitude, excellent written and verbal communication abilities, and strong organizational skills. Should be experienced in the use of Microsoft Office software (Word, Excel and PowerPoint) and aptitude for other computer software and related computer and Internet technologies.
The employee must be able to comprehend, interpret, and apply federal and university policies related to financial aid. Must be a self-starter and be able to work independently. Must demonstrate a strong commitment to working with a team and be loyal to the University.
Need to enjoy working in a complex, fast-paced office that demands flexibility and adaptability, attention to details and interaction with students, parents, fellow staff, and other administrators. Must be able to understand priorities and deadlines.
Experience:
A bachelor's degree in business (or accounting) or equivalent work experience is desired.
Evangel University is an equal opportunity employer participating in the E-Verify program.
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