Financial Aid Counselor

Position Information

Job Title Financial Aid Counselor Department Financial Aid - 25520 Pay Grade 8 Job Category Administrative Job Summary

The Financial Aid Counselor is responsible for counseling students and their families on matters concerning financial aid eligibility, cost of attendance, providing necessary and accurate information regarding student financial assistance programs, and using professional judgment in considering individual student requests for special consideration, satisfactory academic progress, dependency overrides, and debt management issues. Counselors are also responsible for providing students and their families with information related to the financial aid processes and awarding of aid, researching and assisting in the resolution of any aid awarding/delivery problems, conducting financial aid workshops and presentations for both internal and external stakeholders, attends all undergraduate recruiting events, orientations, open houses, in addition to high school visits, financial aid nights, and FAFSA Frenzy events.

The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:

• Paid time off & leave

• 17 paid holidays

• Educational Assistance

• Health and life insurance

• Retirement

• Access to University facilities and services and much more!

Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/.

ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.

Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.

Knowledge, Skills and Abilities

• Possess a working knowledge of federal regulations that govern financial aid administration.

• Skilled in federal aid verification policies and procedures.

• Skilled at independently making sound, professional decisions, and judgments.

• Demonstrated ability to develop and conduct student aid awareness activities.

• Strong knowledge of financial aid systems and application processing.

• Demonstrated ability to efficiently manage a large student caseload.

• Ability to handle multiple tasks and prioritize effectively.

• Ability to work in a sensitive, highly confidential, and professional environment.

• Able to perform job functions under moderate levels of stress, imposed by frequent deadlines, peak workloads, and public/student contact.

• Ability to communicate diplomatically, clearly, and effectively to exchange information, give/receive instructions, and respond to inquiries appropriately.

• Strong interpersonal skills and sensitivity to a multicultural work environment.

• Ability to communicate effectively with all students, faculty, staff, and community partners.

• Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, and Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).

• Accurate typing/data entry skills and demonstrated ability to work with attention to detail.

• Ability to work independently and collaborate within a team environment.

• Exhibit problem-solving skills beyond a set of instructions and adapt to changes when necessary.

• Ability to make appropriate recommendations based on logical and justifiable reasoning.

• Ability to use analytical and critical thinking skills to interpret written policies and procedures.

• Passion for assisting customers and representing the ETSU brand with positivity and professionalism.

• Demonstrated a history of ethical and professional behavior.

Required Qualifications

• Bachelor's degree from a regionally accredited college or university;

OR

• An equivalent combination of education and relevant work experience.

Preferred Qualifications

• Proficiency with Ellucian Banner software.

• Experience working with the financial aid process.

• Strong working knowledge of Department of Education software.

• Public speaking experience.

Salary 46,515

Posting Detail Information

Posting Number AS01359P Is this position subject to a criminal background check? Yes Is any part of the funding for this posting coming from a grant or outside funding source? No FLSA Status Exempt Open Date 05/06/2024 Close Date 05/24/2024 Open Until Filled No Special Instructions to Applicants