Financial Aid Counselor - Counseling Unit

About Us

Are you ready to join a community leading in innovative teaching and learning?

Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges.

We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, career opportunities, mission and values and rich benefits make us an employer of choice.

We are part of the University System of Georgia. Kennesaw State will exemplify the power and promise of a student-centered, research-driven university. Our institutional values are student-inspired, promise-fulfilling, true to ourselves, elevational, open and impact-generating.

In addition, we support the University System of Georgia core values of accountability, excellence, integrity and respect. We are searching for talented people to join Kennesaw State University. Come to KSU and find your passion.

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Job Summary

Responsible for processing financial aid for students by reviewing documents, evaluating eligibility and awarding various types of federal and state financial aid. Responsible for meeting with students and families to explain the financial aid process, along with answer questions regarding financial aid awards and required documents.

Responsibilities

KEY RESPONSIBILITIES:

1.Provides assistance to students and parents/guardians who are seeking and/or receiving financial aid

2.Advises students about financial aid eligibility, application procedures, available financial aid programs, educational costs, and financial management strategies, including loans, financing options, and other financial aid related matters

3.Counsels students and parents/guardians regarding financing an education at the University

4.Reviews student applications for accuracy and completeness

5.Ensures compliance with laws and regulations regarding financial aid

6.Responds to inquiries and researches and resolves issues related to transactions

7.Researches and assists with issue resolution related to federal and state systems

8.Maintains appropriate documentation via data entry system (Campus Logic, NOLIJ, Banner, etc.)

9.Participates in the development and maintenance of policies and procedures that impact the efficiency and quality of services provided

Required Qualifications

Educational Requirements

Bachelor's degree from an accredited institution of higher education

Required Experience

On-the-job training provided

Preferred Qualifications

Preferred Experience

One (1) year of Financial Aid Office experience preferred

Working and tested knowledge of Banner (Ellucian) preferred

Previous customer service experience preferred

Experience working with student populations preferred

Knowledge, Skills, & Abilities

ABILITIES

Able to deal with multiple tasks or projects at one time and prioritize based on importance

KNOWLEDGE

Demonstrates understanding and knowledge of financial aid at the federal, state and institutional levels

Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA) and the Higher Education Act of 1965 as amended (HEA)

Understanding of CPS, EDE, NSLDS, COD, Surfer

Maintains up-to-date knowledge of state and federal laws, rules and regulations pertaining to financial aid; attend seminars, conferences, workshops and other training sessions

SKILLS

Strong conflict management and resolution skills - specifically the ability to diffuse difficult, angry, or emotional situations with individuals

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project management and presentation skills

Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, BANNER, NolijWeb, etc)

Strong attention to detail and follow up skills

Strong customer service skills and phone/email etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect.

These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

Other Information

This is not a supervisory position.

This position does not have any financial responsibilities.

This position will not be required to drive.

This role is considered a position of trust.

This position does not require a purchasing card (P-Card).

This position may travel 25% - 49% of the time

This position does not require security clearance.

Background Check

• Standard Enhanced

• Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening

results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

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