Financial Aid Clerk (Part-Time)

Bethune-Cookman University

Job Title: Financial Aid Clerk

Division: Enrollment Management

Sector: Office of Financial Aid

Status: Part-time

Job Description: The Financial Aid Clerk will work as a front-desk receptionist, greeting and assisting visitors, staff, students, and faculty while providing information and directing them as needed. Establishing a hospitable environment, conducting professional exchanges, and managing sensitive data with care. This position will manage the office email account, respond to inquiries, and handle incoming mail, in addition to performing various administrative tasks within the office and assisting with special projects.

ESSENTIAL FUNCTIONS:

• Provide a positive "frontline" experience to the public for Bethune-Cookman University and the Office of Financial Aid;

• Manage the reception area: organize front desk, storage, and lobby area to maintain a clean and professional environment for visitors. Maintain daily records;

• Responsible for retrieving, opening, processing, date entering, and routing incoming mail;

• Assist with data entry;

• Support the financial aid team;

• All other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE:

• Applicants must possess a High School Diploma and have at least three (3) years of experience in customer service and support within a professional environment.

• Bachelor's degree preferred

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to problem solve and multi-task.

• Ability to work in a collaborative, diverse, and team-orientated environment.

• Excellent oral and written communication skills.

• Must maintain a high degree of confidentiality of sensitive data.

• Self-motivated and able to work independently.

• Excellent attention to detail.

• Must have analytical and technology skills.

• Possess initiative and work in a timely manner

• Able to maintain confidentiality

The University does not discriminate on the basis of race, color, national and ethnic origin, sex, retaliation, marital status, religion or disability, or any other applicable local, state or federal regulation. Inquiries regarding provisions for persons with disabilities, equal employment opportunity and Title IX matters should be directed to the Office of Human Resources at 386-481-2049.

The university reserves the right to modify job descriptions at any time in its' attempts to improve the operations of the university