Financial Aid Advisor

Process financial aid for 15-20% of aid recipients. This includes but is not limited to:

• Award applicants with federal, state, and institutional awards in accordance with student eligibility and institutional policy.

• Verify financial aid applications using federal tax transcripts, verifications forms, etc..

• Determine eligibility for Parent PLUS loans.

• Identify, determine, and approve special circumstances warranting professional judgment modifications.

• Review enrollment after add/drop period to determine student aid eligibility.

• Review and process student aid adjustment requests such as part-time adjustments, additional loan requests, housing status changes, etc..

• Review reports to ensure compliance with federal regulations such as overawards, Pell LEU issues, loan limit issues, CFLAGS, etc..

• Process summer financial aid requests.

• Award financial aid to study abroad students based on revised cost of attendance information.

• Determine eligibility for alternative loans.

Maintain current knowledge of federal/state regulations and institutional policy. Assist advising team with creating and improving office process and policies. Includes but is not limited to:

• Attend financial aid workshops, training sessions, and conferences.

• Assist with development and maintenance of financial aid policy and procedures manual.

• Coordinate with other offices on campus such as Student Billing, Registrar, Admissions, etc.

• Other duties as assigned by Director or Associate Director of Financial Aid.

Responsible for management of several financial aid programs:

• Examples may include Federal Work-Study, Physician Assistant Program, Freshman Transition Program, Satisfactory Academic Progress, Dependency Override committee, Alternative Loans, or Study Abroad.

Counseling Activities:

• Assist financial aid call center as an on-call advisor.

• Meet with parents and students to discuss questions, concerns, or problems with financial aid.

• Correspond with students and parents by phone, email, and chat.

Participate in financial aid outreach such as:

• Admissions Open Houses and recruitment events.

• High school financial aid nights.

• Freshman/transfer orientations.

Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

Required:

• Bachelor's degree

• One year of financial aid experience.

• Excellent customer service, communication, and problem solving skills.

• Ability to work independently and adapt to changing environment.

• Proficient with Microsoft Office.

Preferred:

• Experience with PeopleSoft.