Financial Aid Advisor III - Team Supervisor

Position Title:

Financial Aid Advisor III - Team Supervisor

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelor's degree and 5 years of related experience

Preferred Qualifications:

Experience with federal student aid administration

Experience with financial literacy programming

Leadership and/or training experience

Experience working in customer service or advising

Experience presenting to large and small groups

Experience working with scholarships and scholarship administration software/databases

Job Description:

Looking to make a difference in the Iowa State community by financially educating college students and their families? Located in the heart of Iowa State's campus, the Office of Student Financial Aid is a unit within the Division of Academic Affairs that administers more than $400 million in federal, state, institutional, and private funds to over 85% of undergraduate students, along with additional support for domestic graduate students seeking aid. We strive to help all students succeed in their Iowa State experience through education and outreach to create an understanding of available financial aid opportunities.

About the role:

• This position will be located within the Office of Student Financial Aid Scholarship Unit.

• Hiring/training/supervising the employees within the Scholarship Unit and the Student Employment Center.

• This position will inform students and families of their financial aid options, including how to submit aid applications, as well as information on federal and institutional aid availability and eligibility requirements.

• Informing on aid applications and awards, scholarship availability and eligibility requirements.

• Ensure that the Office of Student Financial Aid is in compliance, adhering to federal, state, and institutional rules and regulations.

• Assists with awarding funds in a timely manner.

• Monitors Admissions and International Admissions awards.

• Reviews and awards Office of Student Financial aid scholarships.

• Inform students and their families of the affordability of Iowa State is also essential to our role.

About us:

• The Office of Student Financial Aid values student success, accountability, innovation, collaboration, dignity and respect, and advocacy above all else.

• While we are dedicated to serving students, we also place importance on professional growth and development in the workplace by offering staff retreats and conference opportunities throughout the year.

• We value each member of our team and believe each of us has unique skills that enhance our work.

• We work to get to know each other's individual strengths and weaknesses, creating a space for open dialogue and optimal collaboration.

About you:

• As a Financial Aid Advisor III, you will have the ability to work both independently as well as in a team environment.

• You must be detail-oriented, creative, and possess the ability to manage multiple ongoing tasks, as well as be a self-motivated individual with strong communication and problem-solving skills.

• Strong oral and written communication skills.

If you're ready to start a rewarding career alongside dedicated Financial Aid staff at Iowa State, apply to join our team!

Level Guidelines

• Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISU's mission and department or work unit goals

• Applies senior-level professional knowledge and expertise to work requiring greater latitude

• Solves moderately complex problems and regularly exercises judgment to determine appropriate action

• Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices

• Responds to complicated inquiries, provides training, and provides direction to lower-level staff

• May provide supervision to one to two other staff (i.e., leads a small work team)

• May lead projects for which well-defined practices and procedures may not exist

• Provides guidance to students

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS808

Application Instructions:

To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date:

April 26, 2024

Posting Close Date:

May 10, 2024

Job Requisition Number:

R14574