Financial Aid Advisor I

Job Title

Financial Aid Advisor I

Agency

Tarleton State University

Department

Financial Aid Client and Texan Services

Proposed Minimum Salary

$19.23 hourly

Job Location

Waco, Texas

Job Type

Staff

Job Description

Financial Aid Advisor I

The Financial Aid Advisor I, under direction, counsels and provides student financial aid and scholarship information to prospective and currently enrolled students and their families. Assists in facilitating workshops and learns to make presentations on and off campus to groups regarding financial aid and scholarships. Work hours: Mon-Fri; 8 AM-5 PM or as work requirements indicate. Some Saturday and evening events are required. Some travel to Stephenville and Fort Worth campuses required. Requires the ability to work remotely, at the discretion of the university.

Duties and Responsibilities:

50% Counsels students and parents on financial aid information relevant to the individual student situation and answers all questions. Monitors the office email and responds to student and parent emails requesting financial aid information such as application process, verification, needed documents, etc. Responds to questions and counseling needs in-person, by phone, virtually, and email means from currently enrolled students, prospective students, and parents.

20% Assists with the outreach for the financial aid office. Assists prospective students with their verification process to Tarleton. Uses discretion to respond to varied questions related to verification that may require researching and consolidating data. Works the front counter and phones as needed when short-staffed per the Assistant Director.

15% Assists with the intake of verification documents, special circumstance packets, TASFA applications, and other financial aid documentation. Assists with the review of SAP appeal packets per the Assistant Director and Senior Advisor's request.

10% Interprets and maintains knowledge of current federal, state, and institutional policies, procedures, and regulations pertaining to financial aid, and student employment.

5% May work at resource tables as requested by groups from Tarleton, and orientations to assist prospective students, and others. Performs other duties as assigned.

Education and Experience:

• Bachelor's degree or an equivalent combination of education and experience.

Preferred Education and Experience:

• Bachelor's degree or an equivalent combination of education and experience.

• Some experience in planning, organizing, or in higher education.

Knowledge, Skills and Abilities:

Ability to meet deadlines and maintain a high level of accuracy, professionalism and a customer service mindset. Working knowledge of word processing and spreadsheet programs. Ability to work individually or as a team in a dynamic organization. Good interpersonal communication skills. Must be literate in the English language and able to comprehend, give and follow both written and verbal instructions. Ability to organize and make decisions. Ability to work well under pressure. Ability to use tact, diplomacy and judgment in dealing with all customers. Ability to multi-task and work cooperatively with others.

Salary:

Commensurate with experience

The target base hourly rate is $19.23 may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position. Tarleton State University offers a career filled with purpose and opportunity in addition to competitive wages. As part of the Tarleton family, the following benefits are also available to full time and qualifying part time employees:

Educational Benefits

• Family Education Benefit (Tuition Scholarship)

• Doctoral Educational Assistance

Employee Health, Wellness, and Financial Planning

• Fully covered employee health insurance

• Dental insurance

• Vision insurance

• Retirement and Insurance programs

Paid Leave

• Paid sick leave

• Holiday pay

• Vacation

• Longevity pay

• Paid Birthday Leave

Other

• Complimentary tickets to all Athletic and Performing Fine Arts events

• Employee Wellness Release Time

• Staff Gym Membership Discount with Campus Recreation

• and other Tarleton Discounts

Qualified candidates are encouraged to submit a completed application for consideration. Initial review of applications will begin immediately and continue until the position is filled.

Application Procedure:

During the application process applicants have one opportunity to enter the requested information, upload documents and "Submit" the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action.

Employment applications must include:

• Completed online application

• Cover Letter / Letter of Interest addressing qualifications

• Curriculum Vitae or Resume

• At least 3 current professional references and their full contact information

Applications received by Tarleton State University must have all job application data entered.  Failure to provide all job application data could result in an invalid submission and a rejected application.  "See resume" is not an acceptable entry in the job application.  Incomplete applications will not be considered.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.