Financial Aid Advisor Coordinator

Department: Financial Aid EV

Salary/Grade: NEX/11

Job Summary:

Reporting to the Senior Assistant Director of Financial Aid, Client Services Supervisor, the Financial Aid Advisor Coordinator will review and certify all student loan records for the Evanston undergraduate population, including federal, private, and institutional loan programs. The individual will also provide information and counseling to students and parents regarding the financial aid programs, University financial aid policies and federal regulations. The position will also be responsible for assisting in the office's outreach efforts and coverage of the front desk and phone lines in the absence of the receptionist.

Specific Responsibilities:

• Review, certify and monitor all student loan applications and related reports, including performing federal loan reconciliation and reviewing loan disbursement errors for all populations of students across the university.

• Assist with the administration of the Office of Undergraduate Financial Aid's email account. Respond to email inquiries and provide general counseling.

• Review and certify student loan adjustment requests from students and staff. Advise students on federal and private loan options based on changes in status, including changes in enrollment and eligibility

• Assist with the administration of the Financial Aid Office and Financial Wellness websites. Maintain existing content and create new content as needed.

• Assist coverage of the office's front desk and main phone line when needed and in counseling of students, one on one and in group sessions about federal and university financial aid policies and procedures, as well as the loan programs and financial literacy-related topics.

• Assist with resolving federal aid application issues. Contact students to coordinate resolution, collect documents to satisfy federal requirements.

• Other duties as assigned.

Minimum Qualifications: (Education, experience, and any other certifications or clearances)

• A bachelor's degree or the equivalent combination of education, training and experience from which comparable skills can be acquired.

• Some understanding of the federal financial aid process.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Outgoing individual with excellent communication skills.

• Attention to Detail- Consistently displays accuracy and attention to detail

• Computer Proficiency- Successfully uses multiple software programs independently. Software may include Microsoft Office, applications such as PeopleSoft, Word, Excel, and Access, email, web browsers and PeopleSoft.

Preferred Qualifications: (Education and experience)

• A bachelor's degree or the equivalent combination of education, training and experience from which comparable skills can be acquired.

• Some understanding of federal financial aid and federal student loans.

Preferred Competencies: (Skills, knowledge, and abilities)

• Compliance-Honoring University policies and regulatory requirements

• Communication-Oral and Written- Communicates effectively one-to-one, in small groups and in public speaking contexts, writes precise, well-organized emails, letters and proposals while suing appropriate vocabulary and grammar.

• Ethics and Integrity- Follows through on commitments; incorporates honesty, respect and fairness in daily actions; demands trustworthiness from others; demonstrates courage and objectivity

• Independence- Takes forceful stands on issues without being excessively abrasive, expresses own opinions even when adopting an unpopular position.

Target hiring range for this position will be between $22.50-$24.50 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits:

At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:

Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.

We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:

Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.