Job FamilyProduct Support - DIV
Job Description SummaryThe people of Transamerica bring expertise, creativity, heart and diverse thought to everything that we do-and to the communities where we live and work
Are you a problem solver and have strong analytical skills? Do you like detailed work and following procedures? Are you a strong communicator and have excellent customer service skills?
If your answer is yes, we are looking for you!Job Description
What You Will Do: As part of Transamerica's team you will be responsible for performing research, plan, and execute financial transaction corrections for retirement plans. Determine the nature of errors and provide consultation and recommendations for correction and error avoidance. You will have the opportunity to work closely with other teams such as Accounting, Compliance, and processing teams to establish correction strategies.
What You Will Learn: In this role, you will gain exposure to Transamerica's rich history and culture. You will be working with a team of ambitious and engaged professionals who bring fresh ideas and diverse perspectives to help us continually shake up the status quo and stay on the forefront of reinventing how we meet our business partner's needs.
What Success Looks Like:
Analyze basic errors to identify the cause and determine corrective action(s) related to remittances, loan repayment, transfers, loans, withdrawals, and expenses.
Interpret error messages and apply documented error resolution.
Conduct error analysis to research the nature of errors and identify appropriate resolutions.
Communicate procedural recommendations and/or technology improvements to avoid future errors.
Work with internal customers to ensure handling of client notifications and verification of the approval of correction strategy.
Provide end users with basic system advice and direction regarding processes and procedures.
Perform self-quality checks, and peer/management quality checks.
Assist in medium/large correction projects.
Adhere to PARIS system security standards to make table updates.
Process social security number changes.
Process unit value and dividend rate updates as requested by Accounting.
Handle nonsufficient fund (NSF) check review and processing steps.
Work with Cashiering department to stop checks as needed to avoid duplicate payments.
What You Need:
Associate's degree in accounting or business related field, or equivalent education/experience.
Attention to detail to follow established procedures.
Problem-solving and analytical skills to interpret error messages.
Written/oral communication and customer service skills.
Ability to multi-task and meet correction deadlines.
Proficiency using MS Office tools.
Prefer retirement, insurance, or financial industry experience.
Prefer accounting experience or IT/database experience
Prefer experience using Paris 3 software.
Prefer knowledge of IRS regulations related to pension.
Prefer understanding of financial transactions handled by retirement operations (e.g. teams in remittance, processing, call center, fund change, client relationship).
Prefer knowledge of SQL queries.
What You Receive:
A Comprehensive Wealth + Health package. It's our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. As you'll come to discover, Wealth + Health is a central part of everything we do!
Wealth Benefits; Competitive Pay, Bonus, and Benefits Package; Pension Plan, 401k Match, Employee Stock Purchase Plan, Tuition Reimbursement, Disability Insurance, Stock Purchase Plan, Employee Discounts, Career Training & Development Opportunities, Certification Sponsorship
Health and Work/Life Balance Benefits; Be Well Company sponsored holistic wellness program which includes Wellness Coaching and reward dollars, Parental Leave, Adoption Assistance, Employee Assistance Program, College Coach Program, Back-up Care Program, Paid Time Off to Volunteer, Employee Matching Gifts Program, Employee Resource Groups, Inclusion and Diversity Programs, Employee Recognition Program
Why Work for Us
Total Rewards at Transamerica: It's more than a paycheck.
Our comprehensive Total Rewards package is designed to help support you in many ways throughout all stages of your life and career. We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks. All designed with you in mind to help you live your best life, grow personally and professionally - and feel valued for the work you do.
Learn more about our Total Rewards Package.
Equal Opportunity Employer:
Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.
Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: firstname.lastname@example.org if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.
Our Company is committed to providing accessibility to those with disabilities in a manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, that is in compliance with the Accessibility for Ontarians with Disabilities Act 2005 ("AODA"). Please contact email@example.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.
If you experience technical problems during the application process, please email firstname.lastname@example.org.
Transamerica Life Insurance Company