Financial Access Specialist 1 - Front Desk Patient Support

UW MEDICINE - INSURANCE ELIGIBILITY & COUNSELING has an outstanding opportunity for a Financial Access Specialist 1

• Front Desk Patient Support.

WORK SCHEDULE

40 hours per week, Mondays

• Fridays, Day Shift, 8:30 AM - 5:00 PM

Onsite position may be located at any of the UW Medicine Campuses which includes Harborview Medical Center (HMC), University of Washington Medical Center Montlake Campus (UWMC-ML), or the University of Washington Northwest Campus (UWMC-NW)

POSITION HIGHLIGHTS

Act as patient advocate, independently review patient concerns for appropriate action, provide scheduling for counseling with funding options; perform work that supports the patient financial services and patient relations goals of the hospital

Provide prompt and courteous insurance clearance service using your excellent communication skills with internal and external customers

Be a part of a team dedicated to supporting UW Medicine where Patients Are First

DEPARTMENT DESCRIPTION

The UW Medicine Insurance Eligibility and Counseling Services Department (IECS) functions in assisting patients to apply for appropriate funding/insurance; obtaining and verifying the insurance coverage and benefits for facility and professional services, which may include emergency services, inpatient hospitalization, transportation, rehab, therapies, nursing home placement, home health care/durable equipment, outpatient surgeries, clinical visits, and specialized procedures; also with application and verifying L&I, Crime Victims and other coverages.

Our team values excellent customer service, timely response, accurate authorization, and courteous processing of calls

PRIMARY JOB RESPONSIBILITIES

Schedule patients and determine appropriate financial assistance opportunities

Manage all aspects of UW Medicine's Financial Assistance front-desk processes

Appropriately access patient's needs and potential funding

Document the progress of each case in Epic notes

Act as a liaison to the billing department

Demonstrates knowledge and understanding of patient privacy rights

Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties for authorized purposes only

REQUIRED POSITION QUALIFICATIONS

High School diploma or GED certificate plus one year of experience in a medical office setting; OR, equivalent education/experience.

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center

• Montlake, UW Medical Center

• Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.