POSITION SUMMARY: Receives patients and visitors to Outpatient and Emergency Services. Responsible for maintaining patient flow, scheduling appointments, forwarding appropriate phone calls, registering patients, upgrading demographic and general clerical duties. Will act as cashier and perform other finance office duties.
ESSENTIAL FUNCTIONS/DETAILED DUTIES:
Cashier at front desk.
Receives, greets and directs patients, visitors and hospital personnel arriving at the hospital and ER entrance.
Will complete ER Room Registration Process by going to patient rooms to register them.
Logs checks that come in the mail on a spreadsheet for finance.
Work with medical records on release of information by giving patients forms to fill out and collect information at front desk for patient to pick up if needed.
Scan documents for billing office.
Help with collection calls.
Act as back up for charge entry.
Answer phones, route calls and take messages as required.
Schedule appointments for outpatient procedures or physician specialists. Maintain appointment logs for x-ray, clinics, procedures, and surgery. Keep appropriate staff informed of appointment logs.
Registers, verifies and updates patient demographics in the computer. Copies insurance cards and other required documents.
Clerical duties are consistently carried out promptly, accurately, and in an organized manner. Adds additional forms to inpatient charts, prepares charts for transfer and discharge.
Receives payments on accounts and records information pertinent to posting of the receipt to the client's account with 100% accuracy.
Reacts in a calm, rational, immediate, reassuring manner. Is able to provide direction in emergency situations, stat requests, and orders.
Can activate, perform and direct Emergency Action Codes, i.e. Fire, tornado, disaster plans, and CPR.
Seeks guidance and direction as necessary for performance of duties. Willingly performs other tasks as designated by supervisor.
Carries out admissions, makes ID stickers and prepares admission chart and kardex. Put surgical charts together the night before surgery. Necessary information is relayed to the appropriate personnel. Signs, dates and records time orders were completed on physician order sheet.
Knowledge of medical billing and collection practices. At least 1 year Medical Office experience required, including patient types and insurance billing.
Knowledge of Excel, email, and financial billing systems required.
Regional Health Services Of Howard County