Are you Customer Obsessed and want to help support Amazon's global customers? Amazon Customer Services supported the customer with more than 67K CSAs from 153 sites across 40 countries in 19 languages!
This role will partner with the Worldwide Customer Services (WWCS) Finance team to manage and drive improvements to the existing financial planning and reporting structure across the world. The key goal for this role is to deliver robust, structured reporting and processes, that are well understood and well communicated. In addition to regular reporting you will be involved in both initiating and supporting new projects and initiatives across the global team. Strong organizational skills, continuous improvement of processes, and the ability to build good relationships with the global team will be critical to success in this role.
The pace and growth of the business along with its increasing complexity, make this role an exciting, interesting, and very challenging proposition. As such it will require an individual who is motivated to make a big impact. The ideal candidate will be a creative and analytical problem solver who is comfortable in a fast-paced, dynamic environment.
Job responsibilities include:
Recommending, developing, and implementing mechanisms to guide the business and finance teams.
Continuous reporting innovation and automation.
Creating step-change financial analyses and insight.
Partnering with upstream and downstream teams to ensure that all planning processes are efficient.
Driving continuous improvement and communication to both your operations & other business partners.
Influencing others, and encouraging your team to challenge assumptions.
Working with data source providers and technology teams to ensure that key decision data is accurate, automated and timely.