An exciting opportunity to join the North America Finance Business Operations team! We are looking for someone who is detail orientated with strong communication skills. This candidate should be self-directed, able to multi-task in a fast-paced environment and well versed in continuous improvements.
Performs a variety of tasks including creation, research and maintenance in relation to customer and vendor data, service contracts, customer special pricing needs, and customer credit and debit adjustments within related systems, programs and other informational databases. Reviews information to input or upload and determines best practices and correct procedures. Inputs data, audits for accuracy, responds to questions and resolves issues as needed.
PRIMARY DUTIES AND RESPONSIBILITIES:
Creates and maintains Customer Master and Vendor Master File account data in alignment with business rules and requirements.
Creates and maintains equipment service contracts; i.e. IDEXX Care Plus, Extended Maintenance Agreements (EMA) contracts and DELL hardware renewals
Researches and maintains equipment master file data
Reviews and processes customer credit and debit transaction types; performing research and seeking approvals as needed.
Creates and maintains customer specific special pricing
Reviews, accepts and processes new equipment order Delivery & Acceptance (D&A) documents; performs monthly and quarterly reconciliation.
Audits and validates data for accuracy and ensure adherence to established guidelines and procedures.
Assists in the design, development, and testing of new and changing functionality within related support systems
Understands and supports the needs and processes throughout IDEXX Lines of Businesses (LOBs) to provide a level of service which exceeds the customers' expectations.
Identifies, elevates and contributes to business process improvement initiatives.
Creates and maintains process documentation including work instructions and guidance documents.
Performs other duties as assigned
Adheres to and models the IDEXX Purpose & Guiding Principles
REQUIRED SKILLS AND ABILITIES:
Data entry skills, including accuracy and speed in a fast-paced, time-critical environment.
Ability to work with variety of systems and databases. SAP knowledge preferred.
Detail-oriented, patient and thorough.
Good customer service skills, with ability to exchange information with wide variety of people.
Verbal and written communication skills.
Organized with ability to multi-task.
Ability to work both individually and as a team player.
PC skills, including Microsoft Office.
Extensive sitting, phone and computer use.
Extend and reach with hands and arms and use hands and fingers.
Occasionally required to climb, balance, bend, stoop, kneel or crouch.
Specific vision abilities required include close vision, color vision, depth perception and the ability to adjust focus.
Hearing acuity sufficient to effectively communicate via telephone and in person.
Ability to communicate verbally on phone and in person.
Fluency in the English language.
Some travel may be required.
General office environment.
Normal office noise level, with occasional moderate noise.
Idexx Laboratories, Inc.