Position OverviewThe Financial Services Director has the opportunity to lead a team of Financial Service professionals to create an exceptional experience for Customers. This role is responsible for selecting, training, coaching, developing and retaining the very best team, while driving a high-level of performance among the Financial Services team to achieve targeted profit margins and product sales to drive Customer loyalty.
What are the day-to-day responsibilities?
Leading yourself and the team in a way that supports AutoNation's Vision and Mission
Setting a clear vision and goals for the Financial Services team to achieve targeted performance
Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes
Driving the business through a high-level of involvement in the day-to-day operations including support to the Sales team in structuring transactions
Processing finance transactions including lender approval and ensuring 100% compliance with all state and federal laws and regulations
Building lender and other vendor relationships; ensuring proper lender mix
Ensure timely funding of all contracts and control of contracts in transit; obtain resolution of all returned contracts
Conduct frequent deal audits to ensure compliance
Ensuring that all administrative processes are handled timely and in compliance with Company policy
Providing an exceptional customer experience to drive loyalty
How will I know if I am successful?The performance of a Financial Services Director is measured by achieving:
Targeted profit and product sales goals
Targeted contracts-in-transit goals
Compliance with all federal and state law
Targeted Customer Satisfaction Index
Targeted Associate retention
What are the requirements for this job?
High School diploma or equivalent
Three to five years of automotive financial services experience
Proven leadership ability to mentor and train others
Ability to set and achieve targeted goals
Proven ability to provide an exceptional customer experience
Highly detail-oriented and organized
Demonstrated communication and interpersonal skills
Experience and desire to work with technology
Valid in-state driver's license and have and maintain an acceptable, safe driving record
Valid Financial Services licenses as required by state
What are the opportunities for career growth?Our Associates have many choices for career growth and development after success in a Financial Services Manager role. Opportunities may include:
Financial Services Director
AutoNation is an equal opportunity employer and a drug-free workplace.