Finance - Fleet Services: Intermediate

V2Soft (www.v2soft.com) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer's true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.

Job Description:

• In this position you will deliver superior service to Fleet customers and dealers while building customer relationships in support of CSI/DSI.

• Provide a single point of contact for inquiries and requests from customers, dealers, client Sales and other internal partners as they relate to servicing the client Fleet portfolio.

• Responsible for timely follow-up on delegated items, and responsible for minimizing legal and financial risk through procedural compliance and processing excellence.

• This position encompasses a wide array of aspects from client services and remarketing at a high level of complexity.

Job Deliverables:

• Prepare legal documents for account modifications (lease renewals, lease rewrites, balloon rewrites, mid-term rewrites, extensions, due date changes, TOI/TOE's, substitution of collateral's, and restructures). Upon return of executed documents, audit for completeness and then take necessary actions to execute the modification in the portfolio system.

• Respond timely to inquiries received via mail, email, cases, and phone. Provide account information and perform account updates as requested, including: payoffs, insurance loss and repair check endorsements, amortizations, payment history, title copies, contract copies, power of attorney, garage/billing address updates, invoice format changes, and maintaining consolidated billing numbers.

• Complete requests where possible in relation to account questions, title release and document and payoff provision.

• Ensure completion of issues that are delegated to other areas within the organization.

• Build relationships with internal partners to minimize risk of non-compliance with partner policies.

• Work with the Office of Tax Affairs to determine appropriate account taxation and collect necessary tax exemption documents from the customer.

• Review unapplied incoming payments daily and research for posting instructions. Coordinate timely account dispositions and title release with the ART department.

• Manage maturing leases, initiate contact with the customer, consult them on available lease end options (turn in, payoff, lease renewal, rewrite) and determine the customer's intention.

• Follow up on assigned maturity portfolio and ensure accounts are processed before reaching 30 days past maturity.

• High School Diploma, BA/BS preferred

Knowledge, Skills & Abilities:

• 3-5 years of overall work experience

• Including experience in the following

• 1+ years in collections

• 1+ years in compliance

• 2+ years in customer service

• 1+ years in remarketing

V2Soft is an Equal Opportunity Employer ( EOE).

https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.