File Clerk - Customer Service (In Office)

Job Description

The Applicant needs to be a Notary

Essential Duties and Responsibilities

• Listen to voicemails from all facilities and distribute to team as necessary for follow-up

• Print and retrieve daily correspondence to sort for collections and customer service teams

• Retrieve return mail for all facilities and process updated addresses for patient's accounts

• Print return address labels for all facilities as needed for team

• Work supply list for customer service team weekly and retrieve needed supplies

• Receive incoming medical records requests through correspondence and send to the facilities through BARRT

• Receive and process incoming itemized billing requests from patients

• Receive and process incoming itemized billing requests from attorneys, complete and notarize documents and return to requestor in a time sensitive manner

• Work shared customer service email for faxed requests, correspondence and items faxed to team members and distribute accordingly

• Work shared patient concerns email and distribute all patient concerns to team members to be worked

• Receive affidavits weekly from PASI to be forwarded to facilities for approval, print copy of itemized bill and forward to manager for review and signature once approved

• Receive affidavits from three other secondary agencies, print copy of itemized bill and forward to manager for review and signature

• Notarize and return all documents to PASI and secondary agencies once approved by manager

• Work itemized statement research requests from secondary agencies

• Process bad debt disputes from secondary agencies through BARRT

• Receive missing payment requests through shared email and process a research request through BARRT

• Sort and scan daily correspondence from the team and scan in to the shared drive at the end of the day and file accordingly

• Other duties may be assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, AND ABILITIES

• Highly organized

• Ability to understand basic legal forms

• Basic uses of Word and Excel programs

• Basic computer navigation

EDUCATION/EXPERIENCE

• High School diploma or equivalent

• No previous experience required.