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File Analyst

Expired Job

WEX Fargo , ND 58102

Posted 5 months ago

File Analyst

A File Analyst is responsible for developing processes and troubleshooting test and production files submitted by Partners and/or their Employer groups. The File Analyst is a dedicated resource for all parties involved in the file implementation process.

Responsibilities include

  • Troubleshoot file errors

  • Respond to WEX Health Cloud errors from files submitted by Partners and key employers

  • Make corrections to files when necessary

  • Provide feedback to Partners and key employers on corrections needed to files

  • Work with internal teams regarding service requests related to file issues

  • Develop processes for Partners to follow when submitting files

  • Build positive relationships with Partners and key Employers contacts

  • Ensure thorough testing plans are in place

  • Work with key Partner contacts to ensure file corrections are made

  • Work with key Partner contacts to ensure files are submitted by processing deadlines

  • Partner/Employer Education

  • Educate Partners and key employers on various file types

  • Provide automated solutions to submitting files

  • Understand and train on related technologies in the file submission process

  • Proactively communicate file template changes to Partner and Employers

  • Create education materials for Partners and key employers

  • Subject Matter Expert

  • Act as a file resource for internal parties

  • Train internal team members on file layouts, changes

  • Create training documentation when needed

  • Custom Reporting Services

  • Knowledge of SQL Databases

  • Ability to build reports to assist with file successes and failures

  • Other duties as assigned by Supervisor/Manager

  • Computer proficiency required

  • Excellent written, oral, and interpersonal communications skills

  • Ability to work in a fast-paced professional environment

  • Detail oriented with excellent analytical, and investigative skills

  • Strong SQL skills

  • Benefit experience preferred

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File Analyst

Expired Job