Field Trainer

DRB Systems Akron , OH 44301

Posted 3 weeks ago

Field Trainer with DRB Systems

DRB Systems is a growing and vibrant software company in need of a Field Trainer. We are looking for motivated and enthusiastic individuals to help our organization succeed. The Field Trainer is responsible for the implementation of, training our customers on, and the support of DRB Systems/Unitec & NoPileups products to its customers.

What will our Field Trainer do?

  • Performs onsite implementation and support of DRB Systems/Unitec & NoPileups products.

  • Provides onsite training and operational direction to customers on the use of products.

  • Provides training, remotely, to various customer audiences.

  • Ensures customer satisfaction by providing timely troubleshooting assistance.

  • Completes projects assigned to and including but not limited to customer in house set up, customized requests, writing of product documentation, and testing of equipment.

  • Provides software support via telephone with the aid of computers, software, test equipment and fax machines.

  • Maintain current knowledge of products.

  • Plays a key role in new product planning and release processes.

  • Assists in the development of new hire trainees.

  • Performs all other duties as assigned.

The right candidate will have:

  • Education: Associate degree in Business, Information Technology, or Computer Science preferred. Or equivalent combination of education, training and work experience.

  • Experience: At least 1 year of previous experience in a call center, support role or hardware installation.

  • Computer Skills:
    Windows XP and Windows 7 knowledge s.

  • Certificates, Licenses, Registrations: Valid United States Driver's license. Auto Insurance Coverage per DRB Systems' Auto Insurance Policy.

  • Other Requirements:
    Willingness to frequently travel with overnight stays. Ability to communicate technical information to nontechnical audiences, basic understanding of accounting and electronics and electrical wiring is required.

A Career with a High Rate of Return:

We will invest in your professional development and create an environment where you will continually grow and be challenged to develop your career. We have flexible schedules and provide a comfortable atmosphere. We offer a competitive compensation and a wide range of benefits, including paid time off, health insurance, HSA and FSA accounts, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Top Ten Reason Employees Love Working for DRB Systems
1.Affordable Health Benefits
2.Pie day (last Friday of every month)
3.Flexible Hours and Paid Time Off
4.Free sodas, coffee, juice and waters
5.Gaming area in common lounge
6.Free on-site fitness center
7.Growth and Development Opportunities
8.Inter-mural athletic teams
9.Basketball Court and Disc Golf course
10. Comradery and Professional Family atmosphere

About DRB Systems

It happens nearly a million times a day: Someone washes their car at a car wash using a computer solution provided by DRB Systems. At DRB Systems, we are makers of computer technology for tunnel car washes, having installed our systems at more than 3,500 sites. We are committed to excellent service provided by over 300 caring associates. We love to make new, cool products that help car wash owners live a better life. We are team players that enjoy each other's company and the pleasure that comes with hard work.

Learn more about DRB Systems by visiting us at www.drbsystems.com

About NoPileups (A DRB Systems Company)

At NoPileups our goal is to improve the experience, productivity, and safety of car washes all around the world. We have a fun and focused gang of sharp, diverse, hard working individuals growing our brand and tools in an environment of respect, passion, and ongoing amusement

Learn more about NoPileups by visiting us at http://nopileups.com/

About Unitec (A DRB Systems Company)

A leader in our industry, Unitec develops and produces state-of-the-art car wash payment systems. Our innovative hardware-software integration solutions help our customers increase revenue and galvanize their service. Unitec products combine state-of-the-art technology, user-friendly functionality and dependable design. We are looking for staff who are committed to unsurpassed customer service, advanced product design and superior quality standards.

Learn more about Unitec, by visiting http://www.startwithunitec.com/


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Field Trainer

DRB Systems