Who We Are:
Single Digits is a leading global provider of High Speed Internet Access (HSIA) management and support solutions, guest management software and technical support services. We offer a complete guest HSIA solution, including components of IP network design, engineering, professional services, ongoing maintenance, networking monitoring, multi-lingual support, revenue reporting and authentication tracking.
Our innovative Broadband Authentication Platform (BAP) empowers properties to tailor their HSIA to the unique needs of a variety of industries, including hospitality, multi-dwelling unit (MDU), property management, health care, government, education, travel and more. Thanks to our managed service business model, our clients can boost revenues, strengthen customer loyalty and better promote their own brands without capital expenditures. In short, we build wicked good WiFi and we service it well so that our customers can sleep well at night.
About the Position:
Working in a fast-paced environment, the successful candidate will have excellent interpersonal and communication skills; the ability to analyze and solve problems; exceptional attention to detail and be a highly organized self-starter who handles challenges, volumes of work, and pressure well. The Field Technician will report to the Site Manager in a remote environment with excellent corporate culture within a multiple entity, multi-currency environment. Primary focus will be on maintaining a data network that provides wired and wireless connectivity along with video services to the end user. IoT or surveillance may be necessary depending on services provided at the customer location.
The Field Technician is entrusted with the following responsibilities:
Maintain a high level of customer satisfaction.
Audit the systems in place on a weekly basis.
Keep documentation updated as network changes are made.
Process work orders in a timely manner.
Monitor system performance and customer complaints.
Interact with the end users to identify any potential problems.
Assist any users with problems or questions.
Exposure to networking concepts and environments.
Strong attention to detail and follow up
Ability to be a self starter
Knowledge of troubleshooting principals
Excellent written and verbal communication skills
Ability to perform well in a team environment, including sharing information and assisting others
Courage to report issues and offer analysis of the issues and possible solutions to improve overall efficiency and effectiveness
Possess a strong background in customer care
Ability to travel to neighboring cities