Field Technician - Providence, RI

Single Digits Bedford , NH 03110

Posted 2 weeks ago

About Us:

As a leading global provider of comprehensive High-Speed Internet Access (HSIA) network management and monitoring solutions, Single Digits delivers full service, customized Wi-Fi, and wired infrastructure support to businesses and service providers of all sizes. The Single Digits Business Access Portal software allows our customers to deliver their own branded experience with highly customizable service offerings.

About the Position:

Working in a fast-paced environment, the successful candidate will have excellent interpersonal and communication skills; the ability to analyze and solve problems; exceptional attention to detail and be a highly organized self-starter who handles challenges, volumes of work, and pressure well. The Field Technician will report to the Site Manager in a remote environment with an exceptional corporate culture within a multiple entity, multi-currency environment. The primary focus will be on maintaining a data network that provides wired and wireless connectivity along with video services to the end user.

Primary Responsibilities:

  • Available to assist with office network or hardware issues.

  • Assist with undefined user requests from conference center clients.

  • Provide first level user education to the conference center clients.

  • Maintain a high level of customer satisfaction.

  • Audit the systems in place on a weekly basis.

  • Keep documentation updated as network changes are made.

  • Process work orders in a timely manner.

  • Monitor system performance and customer escalations.

  • Interact with the end users to identify any potential concerns.

  • Interface with management provided network resources and act as a hands-on site for office network issues.

Minimum Qualifications:

  • Exposure to networking concepts and environments

  • Strong attention to detail

  • Ability to self-motivate

  • Knowledge of troubleshooting principles

  • Excellent written and verbal communication skills

  • Ability to perform well in a team environment, including the accurate transfer of information

  • Willingness to analyze and report issues and solutions to improve overall efficiency and effectiveness

  • Possess a strong background in customer care

  • Ability to travel to neighboring cities

Compensation and Benefits:

  • Full-time position- wages commensurate with experience

  • Medical

  • Dental

  • Vision discounts

  • Domestic Partner benefits

  • 401(k) with a company match

  • Voluntary Life/AD&D

  • Long-Term Disability (LTD)

  • Employee Assistance Program

  • Health and Wellness Program

  • Flexible Spending Account

  • Holidays- 6 per calendar year

  • Paid Time Off (PTO)

  • Reimbursement Plans

Equal employment opportunities (EEO) provided to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Single Digits complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

  • Resumes submitted by recruiting firms unless specifically requested by Human Resources will not be accepted. Unsolicited resumes will be ineligible for referral fees.
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Field Technician - Providence, RI

Single Digits