As a leading global provider of comprehensive High-Speed Internet Access (HSIA) network management and monitoring solutions, Single Digits delivers full service, customized Wi-Fi, and wired infrastructure support to businesses and service providers of all sizes. The Single Digits Business Access Portal software allows our customers to deliver their own branded experience with highly customizable service offerings.
About the Position:
Working in a fast-paced environment, the successful candidate will have excellent interpersonal and communication skills; the ability to analyze and solve problems; exceptional attention to detail and be a highly organized self-starter who handles challenges, volumes of work, and pressure well. The Field Technician will report to the Site Manager in a remote environment with an exceptional corporate culture within a multiple entity, multi-currency environment. The primary focus will be on maintaining a data network that provides wired and wireless connectivity along with video services to the end user.
Available to assist with office network or hardware issues.
Assist with undefined user requests from conference center clients.
Provide first level user education to the conference center clients.
Maintain a high level of customer satisfaction.
Audit the systems in place on a weekly basis.
Keep documentation updated as network changes are made.
Process work orders in a timely manner.
Monitor system performance and customer escalations.
Interact with the end users to identify any potential concerns.
Interface with management provided network resources and act as a hands-on site for office network issues.
Exposure to networking concepts and environments
Strong attention to detail
Ability to self-motivate
Knowledge of troubleshooting principles
Excellent written and verbal communication skills
Ability to perform well in a team environment, including the accurate transfer of information
Willingness to analyze and report issues and solutions to improve overall efficiency and effectiveness
Possess a strong background in customer care
Ability to travel to neighboring cities
Compensation and Benefits:
Full-time position- wages commensurate with experience
Domestic Partner benefits
401(k) with a company match
Long-Term Disability (LTD)
Employee Assistance Program
Health and Wellness Program
Flexible Spending Account
Holidays- 6 per calendar year
Paid Time Off (PTO)
Equal employment opportunities (EEO) provided to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Single Digits complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.