Komatsu is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we help customers safely and sustainably optimize their operations. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.
Timely, effective repairs of machine components in the shop.
Maintain an annual repair efficiency of 85%
Maintain annual rework hours (as a percentage of hours billed) of less than 3%
Must be able to meet standard repair times as defined by Komatsu Equipment Company (KEC) job codes listed in PFW
Maintain all company balanced scorecard goals
Maintain a minimum average score of 4 - 6 on the Technical Section of the Technician Competency Matrix
Maintain a minimum average score of 4 - 6 on the Soft Skills Section of the Technician Competency Matrix
Attain a score of no lower than 7 on the Safety Section of the Technician Competency Matrix
Key Job Responsibilities
Complete assigned jobs and task to meet flat rate times and re-do metric.
Work safely and follow all KEC/Customer safety policies and procedures.
Complete related paperwork and access databases require to complete job (work order, parts order, JSA, DBS, SIMS, SIS web, STW) accurately and timely.
Follow contamination control and HAZMAT rules and regulations.
Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision.
Ability to provide accurate quotes and pricing estimates to the customer.
Diagnose and troubleshoot problems, give recommendations for repairs.
Test and verify correct operation of all repairs and adjustments.
Apply general failure analysis and procedures to determine proper diagnosis.
High school diploma or general education degree (GED) required.
Associate Degree in Diesel Technology or equivalent preferred.
Minimum of 2 years related experience and/or training; or equivalent combination of education and experience.
Flexibility to work various schedules including shift work.
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situation to customers, clients and other employees
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to compute rate, ratio and percentages
Ability to calculate figures and amounts such as percentages, area, circumference and volume
Ability to deal with problems involving several concrete variables in standardized situations
Knowledge of database software, Internet software, manufacturing software and order processing systems
Uses intuition and experience to complement data
Problem Solving Skills
Identifies and resolves problems in a timely manner
Customer Service Skills
Responds promptly to customer needs
Oral and Written Communication Skills
Speaks and writes clearly and informatively
Balances team and individual responsibilities
Prioritizes and plans work activities
Reacts well under pressure; accepts responsibility for own actions; follows through on commitments
Demonstrates accuracy and thoroughness; monitors own work to ensure quality
Meets productivity standards; completes work in a timely manner
Observes safety procedures; reports potentially unsafe conditions
Adapts to changes in the work environment; able to deal with frequent change, delays or unexpected events
Certificates, Licenses, Registrations
Certified to operate a forklift and/or manlift.
May be required to complete a DOT physical.
Required to complete MSHA certification.
May be required to complete respirator certification.
Must have a basic set of mechanics tools that meet minimum requirements as defined on Komatsu Equipment Company technician tool list
Policies and Procedures
Abide by all Company policies and procedures
Regularly exposed to moving mechanical parts and toxic or caustic chemicals.
Frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles and outside weather conditions.
Occasionally exposed to extreme heat; risk of electrical shock and vibration.
Noise level in the work environment is usually moderate.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Komatsu America Corp