Location(s): CO - Denver
Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A professional position at Xcel Energy could be just what you're looking for.
The Field Technician II role is network field management focused and will apply broad knowledge and working experience with networking concepts in the operation, maintenance, and management of telecommunication networks as a member of an experienced multi-vendor multi-disciplinary team. The focus of this role is to gather, and analyze network information in order to install, repair, report, or upgrade new or existing network elements. The successful candidate will be expected to work in a variable work environment that interfaces with multiple inter- and intra-office personnel/departments This intermediate-advanced level technician works with members internal and external to Xcel Energy to support Network stability.
The Field Technician II works on the Network Communications Field Service team with the primary responsibility of Network Operations Management for Xcel Energy communications network. Has good working knowledge of LAN/WAN network field operations and will apply that knowledge to a complex multi-vendor enterprise environment to assist with the repair and management of medium to high priority events. Field Technician II will make use of test equipment, respond to direct calls from dispatch, and utilize a ticketing system to address and document issues within the scope of this position.
As a member of a multidisciplinary team, this technician role will assist with the changes or modifications to existing or planned systems. Will work with Technician I's, III's, and Management to continuously improve upon technical and process related policies and procedures while providing support and advisement to Field Technician I's & II's.Will be responsible for escalating any vendor or intra-departmental assigned tickets/incidents according to the standard SLA requirements.
Answer daily calls requesting support and triage incidents in accordance with established policies and procedures. Responsible for incident ownership through resolution. Able to work with multiple carrier and/or intra-department technicians for further troubleshooting/isolation of layer 1 3 issues. Must be able to follow escalation matrix and understand priority levels of various outage incidents.
Be responsible for maintaining Xcel Energy and OSHA requirements for jobsite safety and security. Providing service and customer support during field visits or dispatches.
AS/AAS/BS in related degree field, related certification, or equivalent documented experience.
At least 4 years of field operations that includes experience with switching/routing, transport, and data using layer 1 - 3 equipment or software.
Proficient to intermediate-level experience and understanding of the following: OSI Model, Fiber solutions, Service delivery via DS0 up to OC192. Microwave transmission, Wireless networks, Direct-broadcast satellites, cable management; color coding, power and grounding requirements.
Demonstrate experience effectively managing network cut-overs and equipment replacement.
Experiences in the use of network test/monitoring tools i.e.; Fluke Networks, JDSU, T-Berd.
Must be willing to work diverse schedules, including an on-call rotation involving escalated scenarios.
Must possess a valid Colorado Driver's License.
Potential travel throughout the region with overnight stays.
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.
Posting Notes: CO - Denver || CO - Denver || United States (US) || Customer And Innovation || 56117:Field Operations || Full-Time || Non-Bargaining ||
Requisition Number: 18314
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Individuals with a disability who need an accommodation to apply please contact us at firstname.lastname@example.org