Field Technician II

Time Warner Cable Maple Heights , OH 44137

Posted 6 days ago

Posting Job Description

What is your goal?

If you're like a lot of people, you want a career that can grow with you. Spectrum Field Technicians come from all kinds of backgrounds and experience levels.

If you're new to the role, enter our training program enthusiastic to learn our systems, services and equipment. If you have experience, continue to increase your knowledge to get comfortable with our expanding and evolving range of tools and techniques. Find lasting success and create quality customer relationships.

Build your skills to become a valued member of our team and a reliable face in the community. The knowledge you gain here can take you far.

What is the role?

Getting started as a Field Tech means getting up-to-date with all that Spectrum has to offer. As we continue to update our tools, technology and efficiencies, we'll teach you to install and service a range of Spectrum products.

You'll get at least four weeks of fully paid, hands-on training with power tools, cable and telecom equipment, meters and apps, computer software and more. You'll get to develop pole climbing and ladder skills safely and effectively right at our training facility. We provide all the gear you'll use, and the knowledge you gain will make you a valued professional. There's also support after you have completed training in case you need a quick refresher or higher-level backup.

Climb the Ladder at Spectrum

Are you ready to see how far you can go? There are opportunities to grow and succeed at Spectrum, and we're proud when our people achieve more.

It shows in the fact that so many of our Field Operations supervisors, managers, and directors started as Field Techs themselves. They know exactly what it takes to thrive and how to best support their team, whether that means onsite backup or being available to talk through issues. Join our apprenticeship program for support moving up with training and experience. Build a strong foundation for a career that progresses as you do.

The benefits are clear

In addition to the core benefits - industry-leading retirement savings and 401(k) plans, comprehensive healthcare insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off - we offer free Spectrum products and services where available, tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families. Have previous technical experience and (or) knowledge? Starting salary will be based on level of experience.

Physical Requirements

This is a physical job, so you must have the ability to do the following:

  • Move over, and possibly under, different types of terrain in all-weather while carrying tools and equipment.

  • Ability to operate and lift weight-bearing equipment, such as customer premises equipment, gaffs, safety harnesses, extension ladders (that can weigh up to 75 pounds and extend 28 feet).

Technical Requirements

Additional necessary skills and abilities include:

  • A willingness and ability to learn to use handheld devices and operate computer or test equipment. These can include signal level meters, pressure testers, ohm meters, handheld applications, a laptop computer and software.

  • Familiarity with computer operating systems and a variety of consumer communications devices, such as smartphones, routers, modems, converters, and wireless devices.

  • A valid driver's license with satisfactory driving record within company-required standards. Travel to and from assigned territories and company facilities, including during inclement weather, is essential.

In The Field

Every day brings something different, so Field Techs should be comfortable working in a lot of different settings, for example:

  • High, outdoor places like telephone poles and rooftops, in all weather conditions, possibly for extended periods of time.

  • In residences, potentially in poorly ventilated areas such as attics, basements and/or crawlspaces where there may be dust, dirt, noise, insects, rodents, pets, and cleaning solutions.

  • Consistent and punctual attendance. The ability to work overtime, weekends, second shift or participate in an on-call rotation when scheduled.

  • Out of the box thinkers. You must be able to work with little supervision and have the ability to apply common sense, experience, and theory towards problem solving and decision making.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Mgr Field Operations

Time Warner Cable

Posted 4 days ago

VIEW JOBS 2/24/2021 12:00:00 AM 2021-05-25T00:00 Posting Job Description JOB SUMMARY Responsible for overall fulfillment operations of the system locations from the tap to the home across the assigned area. Responsible for providing direction and leadership to fulfillment and contractors while maintaining system integrity and overseeing operations of installations, service and maintenance. Supervises fulfillment resources and/or contract labor relationships. Coordinate and collaborate with Construction, Dispatch, Warehouse, Engineering and Care operations to ensure optimal customer experience. Coordinate and communicate with field operations management on process and procedural improvement opportunities. Provide reports to field operations management on activity and results. Responsible for the hiring, training, development and performance management of staff. MAJOR DUTIES AND RESPONSIBILITIES * Actively and consistently supports all efforts to simplify and enhance the customer experience * Manages all technical operations at the system level to maintain the integrity of the network and assures quality and consistency of voice, video, and data to customers * Provide oversight of contract labor management, including adherence to scope of work and quality standards * Proactively plan for, secure, and deploy contractor resources to meet business demands * Provides technical support and direction to staff and contractors regarding new or existing technologies, operational standards, and staff development * Responsible for purchasing, budgeting, business plan development, deployment of new products, and capital projects. * Provides quality assurance support and direction to field staff and contractors regarding new or existing technologies, company Technical Quality Assurance (TQA) Program standards * Assists in the coordination, preparation and maintenance of the capital and operating budgets * Monitors current procedures and tests performed in accordance with FCC standards to ensure compliance * Ensures quality control checks are completed satisfactorily; resolves escalated customer problems as necessary. * Provides recommended areas for improvement within the drop network to field operations management. * Monitors and reviews system material management procedures, inventory control, safety-training program and security to ensure compliance with company policies and procedures * Maintains records and documents in accordance with company policies and procedures * As needed, assist with the facilitation of Statement of Work (SOW) and renewals for contract labor resources * Establishes positive employee relations through effective communication and ongoing support * Develops an effective frontline Leadership team and assists them with developing their direct reports as to drive a high performance culture and environment. * Adhere to industry specific local, state, and federal regulations, as applicable * Know, understand and follow company policy * Perform other duties as requested by manager REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge * Advanced understanding of the TCP/IP stack and associated abstraction layers * Advanced knowledge of network designs, network architectures, and network topologies * Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner * Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment * Ability to accurately measure distances, using tapes or other measuring devices * Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds) * Ability to climb poles using gaffs, hooks and climbing belt as needed * Ability to differentiate between different sizes and colors of wires * Ability to make cable connections in tight spaces by bending, reaching, twisting * Ability to operate a bucket truck and test equipment, required to perform job duties * Ability to operate appropriate computer or test equipment associated with position * Ability to perform job from high places (i.e. poles and roofs) * Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers * Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts * Ability to work while standing 50 - 70% of the time * Ability to work with small components and wires to make cable connections * Ability to splice coaxial cable * Ability to use handheld communication devices and applications * Ability to handle multiple projects and tasks * Ability to maintain confidentiality * Ability to prioritize and organize effectively * Ability to supervise and motivate others * Ability to use personal computer and software applications * Advanced knowledge of company products and services * Advanced knowledge and understanding of the testing and reporting of technical proofs of performance * Advanced knowledge of construction practices and specifications * Advanced knowledge of Headend operation & standards * Advanced knowledge and ability of Installation/Service requirements both as it relates to policies & procedures * Knowledge of the capital and operating budget process * Demonstrated effective leadership skills * Knowledge of Microsoft Office Education * Bachelor's degree in electronics or related field, or equivalent work experience * Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E) Certifications and Licenses Valid driver's license with satisfactory driving record within Company required standards Related Work Experience 5+ years of technical supervisory experience or equivalent work experience preferred WORKING CONDITIONS * Majority of work performed in an office environment * May work indoors in confined space, poorly ventilated areas such as attics during extreme heat * Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions * Work outdoors in all kinds of weather and at all times of the day or night * Work performed near power lines and electricity * Work and travel in inclement weather * Work performed at various heights above ground on telephone/power poles * Work in a 24x7, fast paced environment EOE Race/Sex/Vet/Disability Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf Charter is committed to diversity, and values the ways in which we are different. Time Warner Cable Maple Heights OH

Field Technician II

Time Warner Cable