Field Technician

Iconma, L.L.C. Quincy , WA 98848

Posted 2 months ago

Field Technician

Location: Quincy, WA

Duration: 12 Months

Job Description:

  • Working with Network Infrastructure Engineers, the network field technician will perform server deployment and maintenance in our data centers. Deployment and maintenance consists of installing servers and switches in racks; un-racking servers and racking replacements; Ethernet, fiber and power cable wiring; replacing disk drives and memory; and diagnosing simple hardware issues.

  • The Network Infrastructure organization is responsible for one of the world's largest distributed platforms that handles a significant portion of the world's Internet traffic. Our Network Infrastructure Engineers build and maintain client's worldwide network. You will work closely with field technicians, ISPs, equipment vendors, and internal operations and engineering staff. You will start by helping to remotely diagnose hardware problems, facilitate server repairs, and manage client's hardware assets. You will work closely with other internal teams in client's Network Infrastructure group, translating requirements from network architects, network engineers and design engineers into specific deployment project plans, network designs and network packages. You will work with implementation managers, infrastructure delivery managers and network infrastructure engineers to ensure that these design plans and packages are implemented accurately and efficiently.

  • Experience in a data center environment

  • Ability to lift 50 -70 pounds and the ability to un-box and move equipment for several contiguous hours / days.

  • Proficiency in both English and local language in country of assignment

  • Must have reliable transportation. The job requires movement between locations that may not have access to public transportation.

  • Must have a laptop, cell phone, driver's license, and a basic set of hand tools.

Responsibilities include:

Location and processing of Overdue RMAs

Conduct fiber work (scope, light meter, cleaning)

Report damage packages to Logistics

Add asset to Siebel

Schedule PEACE Maintenances

Work on inventory reconciliation

Conduct PNI adds and router turn-ups

Configure switches

Install and maintain DWDM and wave servers (including OTDR use)

Process maintenance tickets

Provide training to newer team members

Coordinate data center facilities issues

Distribute tickets to team members and monitor quality of tickets

Escalation point for ticket issues/prioritization

Level: Level II (3-5 years)

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

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Field Technician

Iconma, L.L.C.