Field Technician

Ecolab Inc. Charlotte , NC 28201

Posted 2 months ago

Nalco Water, an Ecolab company, is looking for a Field Technician to join our industry leading Nalco Water team. If you are a passionate technical professional that enjoys interacting with customers and likes to work in an autonomous, hands-on environment, we invite you to apply. You will be joining a talented team that monitors and maintains a variety of air and water quality systems pertaining to the paint booth at an automotive manufacturing site. In this position you will assist your direct manager and will also provide customers with problem solving support, generating a high level of customer satisfaction. This opportunity offers great potential to advance into a management role!

What's in it For You:

  • You will join a large growing company offering excellent benefits

  • Opportunity for a long term, advanced career path

  • Access to best in class resources, tools, and technology

  • Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment

What You Will Do:

  • Represent Abednego, a Nalco Water company, to the customer Account Managers and Management by developing strong relationships and ensuring that customer's needs are met

  • Identify and work business development opportunities with the customer

  • Handle the Purchase Orders with the customer, updating sites, people, pricing, etc. with Accounts Receivable

  • Develops relationships with employees at the different customer locations

  • Interface with the customer and Operations to coordinate resources that are needed and/or can be shared

  • Monitor and ensure maintenance of employee evaluation and pay rate records, track reviews with customer management input

  • Develop and organize training and team activities that support the Program's mission

  • Provide "one call for help" support for all Field Technicians

  • Work closely with Accounts Payable in discussing billing issues

  • Works with Recruiting to ensure proper staffing levels at customer sites, interviews and places candidates. Assists with on-boarding new hires.

  • Works with customer and HR if there are disciplinary actions of field technicians, administers the discipline as needed through communication and documentation

  • Works with customer representatives to ensure a smooth transiting of new hires and contract changes

  • Works with the other Support Technicians as needed to identify and fulfill field service requests

  • Provides overall updates to Group Operations Manager on a routine basis

  • Attends meetings onsite and at all corporate levels as needed, which may include development of and presentations of account status, updates and negotiations

Position Details:

  • Location: Must be open to traveling to different customer sites

  • Shift: Varied Shifts

Minimum Qualifications:

  • High school diploma or equivalent

  • Minimum of 2 years of Program Management experience

  • Minimum of 2 years of sales/business development experience

  • Strong communication, problem solving, and organization skills

  • Ability to travel up to at least 60%

  • Must be 18 years of age or older

  • Must be authorized to work in the U.S.

  • Experience working with Microsoft Office Suite

Physical Demands:

  • Must be able to physically perform the essential duties of the position which include lifting, stooping, kneeling, crouching, reaching, balancing, walking, standing, talking and hearing

  • Must be able to wear a respirator under certain conditions

  • Must be able to pass a drug screen and physical exam

Preferred Qualifications:

  • General knowledge of accounting, billing, payables

  • Knowledge of plant-level safety requirements

  • Proven ability to manage and lead in a team environment

  • Proven ability to develop and implement strategically as it relates to the customer

  • Proven ability to manage/supervise and coach employees

About Nalco Water:

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.

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