Field Technician

Cable One, Inc. Odessa , TX 79760

Posted 2 months ago

Sparklight's Field Technicians keep their communities connected to what matters most. As a Field Technician, you will be working with a team to install new customer's services, troubleshoot when things aren't working right, and fixing the equipment in the field to make sure our services remain at top quality!

What You'll Do:

  • Performing the installation of customer service drops or outlets in a manner that is courteous, professional, and in accordance with Sparklight policy and procedures, along with specification compliance in the National Electrical Code (NEC)-Article 820, and in the applicable sections of the National Electrical Safety Code (NESC).

  • Useing electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolving all problems from the customer-owned equipment to the output of the first distribution amplifier.

  • Terminating cable, data and telephony services in a manner that is in compliance with Sparklight policies and procedures.

  • Assuring proper upstream and downstream signal levels at each termination on the customer's premises.

  • Relocating customer service drops or outlets in a manner that is in compliance with all Sparklight policies and procedures.

  • Monitoring and recording incidences of system and drop leakage.

  • Performing after-hours network stand-by, troubleshooting and repair.

  • Operating and maintaining vehicle, tools, test equipment and other company owned equipment in accordance with system guidelines and procedures.

  • Educating customers as to the proper operation of all services, equipment, and home terminal units (HTU's) and customer owned equipment.

  • Seeking the opportunity to initiate the sale of new cable services, or upgrading of existing services and additional outlets.

  • Collecting payments and obtains appropriate customer acknowledgements in accordance with Sparklight cash handling policies via electronic work order and routing system (WFM) and other methods as required.

  • Note: All the essential functions of this position are not included in this posting.

What You'll Need:

Education and/or Experience:

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

  • Successful completion of the Field Technician training course at the Sparklight Technical Training Center is required within 9 months of employment.

Skills and Abilities:

  • Ability to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and use information to solve problems and determine optimal signal routing.

  • This position requires the ability to work a variable schedule in a variety of weather conditions.

  • Ability to lift 100 pound ladder.

  • This position will require occasional travel.

  • Valid driver's license and a good driving record.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Technician Odessa TX (2241146)

Apergy Corporation

Posted 4 weeks ago

VIEW JOBS 3/8/2020 12:00:00 AM 2020-06-06T00:00 The Field Service Technician II works under general direction to perform advanced customer support activities. Serves as customer contact on technical and service related problems. May instruct customers in proper use and operation of equipment. May refer the most complex problems to management or engineers. Will perform advanced customer support activities for Electrical Submersible Pumps, such as installation, wiring, cabling, and troubleshooting. Using established company guidelines, performs on-site installation, preventative maintenance, and routine repair. Serves as customer contact on technical and service related problems. Instructs customers in proper use and operation of equipment. Trains and assists less experienced technicians. Must be able/willing to be on call as needed. Must have 5+ years ESP Field Service Technician experience. Valid driver's license with acceptable driving record is required. Class A CDL is preferred. Required Skills * Working knowledge of proper use of hand tools * Working knowledge of wiring and cabling * Interact politely and professionally with customers and/or coworkers * Excellent customer relations skills including the ability to explain and train * Must be able to read/write and speak English fluently. * No visa sponsorship available for this position. Required Experience * ESP experience required * Vocational/Technical training or certification, or equivalent experience * 2+ years related experience Job Location Odessa, Texas, United States Position Type Full-Time/Regular Apply Apergy Corporation Odessa TX

Field Technician

Cable One, Inc.