Field Technician 3

Overview GovCIO is currently hiring for a Customer Service Professional to deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. This position will be located in Newark, NJ and will be a fully onsite position. Responsibilities Provide outstanding support to users. Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations. Install software patches, updates, and upgrades, including remote server and workstation administrations. Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance. Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves. Create, update, and track service call requests, and stage and take down end user workstations and associated equipment. Share knowledge with more junior team members. Report team and individual performance to SLAs/KPIs. Qualifications Associate's with 5 - 8 years IT customer support (or commensurate experience) Secret clearance with ability to obtain and hold DEA suitability Company Overview GovCIO is a team of transformerspeople who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $80,000.00 - USD $80,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4758/field-technician-3/job?modeapply&applyyes&in_iframe1&hashed-1834385473) Location US-NJ-Newark ID 2024-4758 Category Administrative Services/Customer Support Position Type Full-Time