The Field Technical Specialist (FTS) will provide technical support to AHM automotive technicians at both Honda and Acura dealerships for difficult to repair vehicles. The FTS is expected to analyze the situation, and determine the corrective action to repair the vehicle.
Provide on-site technical assistance to dealer
Reduce vehicle buybacks and trade outs
Assess skill level and training needs of dealer technical staff and provide training
Create Techline cases for all vehicle repairs and buyback review reports
Create field quality reports
Test and inventory special tools and support service engineering data collection activities
Provide technical support for arbitration hearings.
Attend training for new models, current issues, and new technology
Bachelor's degree, automotive technical school degree, or equivalent work-related experience (5 years 2-5 years of work experience along with 5 years of hands on experience as a dealership Technician (Honda/Acura preferred)
ASE certifications A1-A8 Automotive plus L1 or equivalent experience
Strong electrical system knowledge
Strong communication skills
Extensive automotive technical experience & trouble shooting skills required
Excellent interpersonal, verbal, and written communication skills
This position requires extensive travel and may require future relocation
American Honda Motor Co., Inc. is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.