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Field Technical Service Support Technician

Expired Job

Unisys Denver , CO 80208

Posted 2 months ago

Unisys is a global information technology ("IT") company. We work with many of the world's largest companies and government organizations to solve their most pressing IT and business challenges. We specialize in providing integrated, leading-edge solutions to clients in the government, financial services and commercial markets. Our offerings include cloud and infrastructure services, application services, security solution and high-end server technology. We have more than 20,000 associates serving clients around the world. For more information, visit www.unisys.com.

Field Technical Service Support Technicians are responsible for onsite customer maintenance including both hardware and software repair activities and customer satisfaction. In this role, you will use your interpersonal and technical skills, both hardware and software, to identify and resolve customer problems and/or escalate to the appropriate organization.

You will perform account management activities such as installation planning, installations, sales support, problem management, and configuration management as needed to maintain a high level of customer satisfaction and promote additional sales and service. Work is performed in a strong team environment requiring coordination and cooperation with other Field Technical Service Support Technicians, customers, users and management.

This full-time position:

  • will be based in the Denver area. No relocation assistance available.
  • will likely include an alternate work schedule including shifts of 6 am to 6 pm and 6 pm to 6 am, with days worked varying according to a rotating schedule, but is subject to change based on the needs of the business
  • will participate in after-hours / on call coverage to potentially include evening, night, weekend, and holiday coverage on a rotation basis
  • will on a regular basis routinely lift and carry 50+ pounds without assistance
  • may require customers' background checks and fingerprinting for Customer site access badges
  • requires a Top Secret / SCI with CI poly US Government Clearance

Education and Experience Required

  • Bachelor's degree and
  • 4+ years' hands-on experience providing enterprise technical support

OR

  • Associate's degree (technical field preferred) and
  • 6+ years' hands-on experience providing enterprise technical support

OR

  • Without an Associate's or higher level degree, an additional 2 years' hands-on experience providing enterprise technical support for a total of 8+ years' experience

  • Background investigation and drug screen required

Knowledge and Skills Required

  • MUST hold a current TS/SCI security clearance, with an adjudicated CI poly

  • Expertise with SGI or HPE (preferred) or other major vendor hardware/software and High Performance Systems

  • Knowledge of, and experience with, installation/configuration of Irix, Unix, Linux

  • Knowledge of system interoperability with RAID [or other] Storage, Networks, Servers, and other system type attachments

  • High level of problem isolation and identification skills

  • Excellent communication and customer relations skills

  • Self-starter with ability to work within a team structure

  • Ability and willingness to work within a rotating shift schedule to include regular nights and weekends as scheduled

  • Ability and willingness to participate in team on-call rotation

Do you have what it takes to be mission-critical? Apply Now.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE). M/F/Disabled/Veterans.


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Field Technical Service Support Technician

Expired Job

Unisys