Unisys is a global information technology ("IT") company. We work with many of the world's largest companies and government organizations to solve their most pressing IT and business challenges. We specialize in providing integrated, leading-edge solutions to clients in the government, financial services and commercial markets. Our offerings include cloud and infrastructure services, application services, security solution and high-end server technology. We have more than 20,000 associates serving clients around the world. For more information, visit www.unisys.com.
Field Technical Service Support Technicians are responsible for onsite customer maintenance including both hardware and software repair activities and customer satisfaction. In this role, you will use your interpersonal and technical skills, both hardware and software, to identify and resolve customer problems and/or escalate to the appropriate organization.
You will perform account management activities such as installation planning, installations, sales support, problem management, and configuration management as needed to maintain a high level of customer satisfaction and promote additional sales and service. Work is performed in a strong team environment requiring coordination and cooperation with other Field Technical Service Support Technicians, customers, users and management.
This full-time position:
Education and Experience Required
Without an Associate's or higher level degree, an additional 2 years' hands-on experience providing enterprise technical support for a total of 8+ years' experience
Background investigation and drug screen required
Knowledge and Skills Required
MUST hold a current TS/SCI security clearance, with an adjudicated CI poly
Expertise with SGI or HPE (preferred) or other major vendor hardware/software and High Performance Systems
Knowledge of, and experience with, installation/configuration of Irix, Unix, Linux
Knowledge of system interoperability with RAID [or other] Storage, Networks, Servers, and other system type attachments
High level of problem isolation and identification skills
Excellent communication and customer relations skills
Self-starter with ability to work within a team structure
Ability and willingness to work within a rotating shift schedule to include regular nights and weekends as scheduled
Ability and willingness to participate in team on-call rotation
Do you have what it takes to be mission-critical? Apply Now.
Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.
Unisys is an Equal Opportunity Employer (EOE). M/F/Disabled/Veterans.