Field Tech Specialist

NTT Data Corporation Worcester , MA 01601

Posted 2 months ago

Req ID: 88451

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Field Tech Specialist to join our team in Worcester, Massachusetts (US-MA), United States (US).

NTT DATA Services Healthcare connects people to the right technology and processes to accelerate innovation. NTT DATA Services believes the information is the foundation on which healthcare will move forward. We are committed to helping the world create an information-driven healthcare system. This client continues to grow and thrive, and we are looking for individual contributors who can assist NTT DATA Services with meeting deliverables and client expectations. You will work with a fast-paced global leader in IT and have the ability to learn from the best and brightest in the industry.

The individual will be responsible for the following:

  • Support multiple Physician Practice locations in a given geographical area

  • Provide technical support and training for personal computer and PC network users

  • Assist users in solving problems using available hardware and software tools

  • Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals

  • Installs and supports both hardware and software components for the user group

  • Performs preventive maintenance, test, and repair of equipment

  • Evaluates system configuration and software to ensure effective use of hardware resources

  • Addresses and resolves hardware, software, and customer issues

  • Engages users to determine their potential future business requirements

  • Provides positive customer experience with each customer interaction

Basic Qualifications:

  • Minimum of 5 years of Technical Support Experience

  • Minimum of 5 years of Computer Training Experience

  • Undergraduate degree or equivalent combination of education and work experience

Preferred Skills:

  • Excellent understanding of internal service processes and able to articulate these to clients

  • Strong technical and product knowledge

  • Strong verbal and written communication skills

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.


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Field Tech Specialist

NTT Data Corporation