Req ID: 28716
At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.
NTT DATA Services currently seeks a Field Tech Senior Associate to join our team in Baltimore, Maryland (US-MD), United States (US).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
Responsibilities include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
This position will be a remote/Onsite Client based position. This role may have light travel up to 10% to customer campus / remote sites.
Provide customer service to a large end user base onsite at customer's location in regards to computing functionality, questions, diagnostics, assistance and consultations in one on one or group situations via in person, phone, email and video conferences, etc. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
Desktop, Laptop, printer and attached peripherals break/fix including hardware and software. Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs. Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals
Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software and consumables. Maintains and optimizes desktop /notebook configurations at customer sites. Performs system upgrades and advance deployment.
Ticket and workload management utilizing customer provided ticketing system. Service Now.
Asset management tracking and documentation, SCCM system
Computer peripheral and software inventory
May receive calls after normal business hours. 24x7 On-call rotation in some locations
Performs Smart Hands assistance on servers, network and infrastructure equipment.
Identifies potential issues that could adversely impact end user experience and takes corrective action
Process Improvement. Provides technical feedback on technical process issues to improve overall service delivery
Works independently with attention to details, processes and procedures.
Skilled specialist who completes tasks in resourceful and effective ways
2+ years of desktop support experience
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.
NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
NTT Data Corporation