Field Tech Senior Analyst

NTT Data Corporation Portland , OR 97228

Posted 2 months ago

Req ID: 85250

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Field Tech Senior Analyst to join our team in Portland, Oregon (US-OR), United States (US).

Responsibilities include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment, low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment. This position will be a Client based position.

This individual will be responsible for the following:

  • Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide

  • Coordinates with Client End User on expectations and availability to conduct Managed Client Services

  • Performs troubleshooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations

  • Identifies potential issues that could adversely impact End-User experience and follows through on action steps

  • Strives to meet all Client SLAs & Customer Satisfaction Goals

  • Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles

  • Basic installation and maintenance of technical products

  • Follows predefined procedures and tasks in everyday activities

  • Work is regularly reviewed by a more senior-level technical specialist

  • Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals

  • Installs, maintains, and optimizes desktop /notebook configurations at customer sites

  • Diagnoses and resolves product performance problems

  • Performs maintenance and repair services

  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance

  • Instructs customers in the operation and maintenance of the system

Basic Qualifications

  • 5+ years' experience in servicing/deploying computer equipment

  • High School Diploma or Equivalent

Preferred Skills

  • Must have proven customer service background

  • The individual will be knowledgeable of the Windows operating system environment

  • Able to comprehend and follow verbal and written technical instructions and scripts

  • Qualified resources should have A+ certification or equivalent skillset; basic Windows troubleshooting will be involved

  • Certification in various hardware platforms may optionally be required for servicing hardware issues

  • Individual must have the ability to receive calls during the normal business day and after hours

  • Physically able to lift and move Enterprise and Client technology hardware in our customer environment

  • Excellent verbal and written communication skills with an emphasis on customer service, including experience handling difficult customers and conflict resolution

  • Excellent interpersonal skills and ability to work collaboratively in a team environment

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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Field Tech Senior Analyst

NTT Data Corporation