Field Tech Representative

Bridgestone Firestone Newark , NJ 07101

Posted 4 months ago

Overview

At Firestone Building Products, Nobody Covers You Better. You can count on us for complete building performance solutions from roots to rooftops. By taking the entire building envelope into consideration, we provide focused solutions for roofing systems, wall systems, landscape and lining projects based on the specific results you need to achieve. We not only deliver exceptionally performing building materials, but also outstanding services, support, warranty and expertise; all backed by a brand you can trust.

Backed by the strength of a diversified multibillion-dollar corporation, we offer excellent career opportunities, competitive compensation and comprehensive benefit packages. And, with locations throughout North America, we are always looking for qualified candidates.

Position Summary

The Field Service Technician provides in-depth training on spray foam installation methods, technical trainings, and certification opportunities for newly authorized contractors, existing contractors, sales representatives, distributors and building owners. They will also serve a resource and subject matter expert as needed for customers and companywide.

Responsibilities

  • Responsible for training customers, sales representatives and teammates in how to apply company products per product specifications. Training could be at company facility, customer's location or job site. Training could be in front of small or large groups.

  • Assist insulation contractor, building owner and sales representatives, to resolve normal installation problems

  • Provide insulation trainings and interim inspections to prevent and resolve potential installation problems

  • Extensive travel required to customer job sites for troubleshooting and /or training on application of company products.

  • Input on company spec's and PDS is required to make sure the most accurate information is available for the customer.

  • Will submit timely reports on customer projects daily reports are required to document projects, what was discussed and any action points if any.

  • Responsible for creating, improving, and delivering customer or employee training programs.

  • Fully trained and certified with SPFA to proctor and advise in the certification process.

  • Ability to develop strong customer relationships and inspire customer confidence.

  • Will inspect projects, warranted and non-warranted, to ensure company Standards are followed.

  • Assist manufacturing facilities and lab with development of new products

  • Ability to follow all company or applicable governmental safety and regulations are required.

  • Additional responsibilities as assigned

Qualifications

  • A minimum of 5-7 year's field service experience as a Field Service Engineer, Field Service Technician is preferred.

  • Insulation Application - Strong technical expertise in application of High Pressure SPF

  • Advanced expertise in High Pressure SPF Equipment and Spray Rig Maintenance

  • Bachelor's Degree in Construction Management, Technical Certification or Associates Degree preferred or

  • High school diploma and minimum of 8 years' construction experience

  • Must be personable and professional and maintain a high-level of integrity

  • Strong customer service focus.

  • Strong verbal and written communication skills.

  • Ability to think outside the box is required.

  • Good organizational and time management skills are a must.

Must be able to travel 70% to 90% of the work week by air or car. Must also be able to work flexible hours with minimum notification when necessary, including extended hours on job-site or customer location. Location of individual should be near a major airport ideally.


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Field Tech Representative

Bridgestone Firestone