Field Systems Technician -Part-Time- Seasonal -Brook Park, OH

H&R Block, Inc. Brook Park , OH 44142

Posted 7 days ago

Job Description:

JOB SUMMARY

Provide technical PC, peripherals, and network support to multiple districts in accordance with CSC and Market or Regional guidelines. Serve as liaison between business partners and Lead FST or CSM to identify and resolve problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field offices in compliance with instructions provided by CSC

  • Maintain, troubleshoot, and support field systems in company-owned field offices by phone and with on-site visits. Conduct troubleshooting in conjunction with TSC Technical Center Support associates and Lead Field Systems Technician/Company Support Manager, as necessary.

  • Maintain an inventory of district resources. Maintain hot spare tracking and control for computer equipment in the district.

  • Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs.

  • Maintain network and telephone systems in company offices.

  • Document hardware problems and their resolution within the ticketing system.

  • Assist the Lead Field Systems Technician/Company Support Manager with special projects.

QUALIFICATIONS

Minimum Requirements

High School diploma or equivalent.

  • Experience with Windows Environment, Windows network configurations and MS Office (or equivalent)

  • Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks and systems.

  • Demonstrated organization, prioritization and project coordination skills.

  • Demonstrated problem solving, decision-making and analytical abilities.

  • Effective oral, written and interpersonal communication skills.

  • Demonstrated ability to work independently and as a team.

  • Must be able to lift and transport to up 60 pounds. Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record.

Preferred Requirements

  • Computer networking certification A+, Net+.

  • Two year's experience working with Windows Environment.

  • One year networking experience

  • One year troubleshooting, and network environment within an office experience Experience troubleshooting POS systems and peripherals e.g. credit card and check readers.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operations Specialist S

H&R Block, Inc.

Posted 7 days ago

VIEW JOBS 10/7/2019 12:00:00 AM 2020-01-05T00:00 Job Description JOB SUMMARY The Operations Specialists - Seasonal is responsible for non-systems duties such as delivering supplies/materials to offices, basic maintenance repairs and assisting with annual set up/closing of offices. Duties and Responsibilities: * Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, minor low voltage electrical work and repairing broken items. If the task is complex and requires a certified technician to complete the repair, the District Operations Coordinator (DOC) will be notified. * Delivery, transfer and basic set up of office technology (i.e., hardware setup). * Delivers supplies and materials to and from tax offices. * Assist with the annual set up and closing of seasonal tax offices including setting office to planogram, ensuring offices cleanliness and office meets overall brand standards. * Attend training required for the position. * Confirm that the office is properly secured when leaving the office after hours. * Other duties as assigned by the District Operations Coordinator, or in partnership with other managerial staff. MINIMUM REQUIREMENTS Education: * Completion of a high school diploma or equivalent Skills and Experience: * Basic reading skills * Knowledge of Outlook, and other web based programs * Ability to drive a motor vehicle and possess a valid driver's license and adequate insurance as required by state law. Also must have a good driving record. * Must be able to work independently. H&R Block, Inc. Brook Park OH

Field Systems Technician -Part-Time- Seasonal -Brook Park, OH

H&R Block, Inc.