Field Systems Supervisor

About us:

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

The Field Systems Supervisor will oversee the servicing, repair and/or installation of Toll Collection Systems (TCS). The Field Systems Supervisor manages the field support activities to include troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; documentation.

Essential Duties and Responsibilities:

• Provide and schedule training activities for technicians.

• Prepare daily/weekly/monthly reports related to system and technician performance.

• Ensure junior personnel are up to date with all necessary certifications and licensing as it relates to safety and proficiency requirements.

• Identify system and personnel performance trends and efficiencies.

• Responsible for process and procedure development.

• Documentation of all system changes, metrics, designs, processes and procedures where applicable.

• Responsible for driving continual process improvement, analysis and reporting.

• Responsible for exception identification such as

• Proactively Identify potential exceptions using:

• Automated control reports.

• Analysis of system data and trends.

• Discussions with external service providers or analysis of external interface data.

• Discussions with the system maintenance provider.

• Reporting customer and revenue facing tolling issues.

• Respond to corrective maintenance requests and alarms within the allotted time frame.

• Manage isolation of faults in units and/or components.

• Diagnose and repair hardware, software and system issues.

• Complete work order reports and logs.

• Perform shift-to-shift communications in accordance with established policies, procedures and local practices.

• Actively escalate system issues and systemic problems to system maintenance.

• Collaborate with system maintenance on approach to resolve issues.

• Review proposed changes to the system.

• Manage System Development and Testing of units and/or components.

• Support testing and verification of system changes after implementation.

• Manage all preventative/corrective maintenance activities.

• Installation, preventive/corrective maintenance of toll collection equipment to include lane controllers (servers & PC hardware), RFID, power supplies, closed circuit television cameras, microwave vehicle detectors, network components (routers, switches, cabling) and dynamic message signs.

• Maintenance of spare equipment and parts including inventory management and documentation.

• Installation of electrical conductors, data conductors, and fiber optic cable.

• Connection of electrical conductors to power services to energize equipment.

• Module and/or PC board swap out.

• Perform all other duties as assigned.

• Adheres to Health & Safety policies and procedures.

Qualifications (Knowledge, Skills & Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Bachelor's degree in IT, military training, electrical engineering or equivalent experience required.

• 3-5+ years of experience leading cross-functional teams in support, planning, warehousing and maintenance activities.

• 4-7+years of related experience in field support, information technology, tolling systems and/or intelligent transportation systems.

• Must be willing to work weekends, holidays, nights and be on-call as needed.

• Fundamental electrical/mechanical knowledge.

• Knowledge of OSHA regulations is desirable.

Professional Qualities:

• Effectively oversee, manage and delegate a team of approx. 1-5 field technicians.

• Effectively manage tasks, deadlines, and individuals through vendor contracts.

• Ability to interact with colleagues in a self-managed team structure

• Must be able to multitask, problem solve and implement innovative processes within a fast-paced environment.

• Acts in accordance with our core values of Integrity, Respect, Innovation, Collaboration and Excellence with all I-77 Departments and other partners and/or vendors.

Computer Skills:

• Strong knowledge of IT network communications and systems.

• Some experience working with Linux preferred.

• Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs.

Work Environment & Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment may be moderate to high at times given that the employee may be working around heavy machinery.

• Roadway travel and roadway site visits required.

• The employee must occasionally lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include the ability to adjust focus, as necessary to use a computer.

• While performing the duties of this job, the employee is regularly required to talk and hear.

• The employee is frequently required to stand, walk and sit for long periods of time.

• The employee will be required to work on aerial platforms and in bucket trucks periodically.