Field Systems Analyst

About us:

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

Who is I-77?

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general- purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.

What makes us different?

Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness

by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-

paced environment, we achieve milestones constantly. And if that weren t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Your next calling:

As the Field Systems Analyst, you will support all matters as it relates to the data that is generated and transmitted from the Toll Collection System (TCS) and the (ITS) Intelligent Transportation System. The Field Systems Analyst will assist in the day-to-day monitoring and support activities of the TCS and ITS to ensure timely and accurate processing of toll transactions; accurate collection of traffic data; efficient operation of the Control Room, provide managed lane customers with a predictable and reliable experience. Provide support on network maintenance activities and supervision of warehouse operations. The Field Systems Analyst also actively participates in the implementation and testing of systems, documenting results, and records / escalates system performance issues when necessary.

Functions key to success:

• Monitor and report on accurate transaction generation and traffic data at the roadside, timely data transmission and data validation

• Track and analyze TCS and ITS key performance metrics

• Responsible for ITS Field Systems End to End systems planning and validation. Actively participate in integration test execution and user acceptance test execution when applicable for ITS network components

• Act as a conduit between the ITS maintenance technical teams and tolling operational teams, including third party service providers as required

• Ensure clear communication of system issues, workarounds and resolution

• Identification and documentation of potential exceptions, especially those which may result in customer facing issues. These exceptions may be identified via:

• Analysis of system data and trends;

• Discussions with external service providers or analysis of external interface data;

• Discussions with the system maintenance provider

• Investigate exceptions and prepare briefings to management on issues, impacts and proposed resolutions.

• Oversee analysis of failure trends, spare level forecasting, MTBF, Root cause analysis confirmation for inventory

• Provide support and analysis of operational issues on back-end processes as it relates to TCS and ITS (minimizing technical support from third party company)

• Implement and supervise analysis and procedures necessary to keep the leakage levels within the expected range

• Support Toll Operations during Disaster Recovery testing and Central System interventions & updates

• Cooperate with Back Office System (BOS) and Toll Setting Module (TSM) development to define requirements according to business needs

• Coordinate Field Systems network/configuration/software release related changes, notify stakeholders, and define validation plans

• Participate in the roll-out of all system/network code and/or configuration changes into Production Environment; perform post release monitoring for all systems including TZC, MOMS and Dynac

• Oversee access controls and define access permissions in MOMS, Dynac, and the Field Systems devices

• Responsible for ensuring that network hardening, network vulnerabilities, network security, and change management based on recommendations of the cybersecurity team

• Execute training sessions on system processes to familiarize team on sub-system processes and network product/component changes

• Perform other job-related duties as assigned

What you bring to the table:

You have worked hard to achieve success in your educational career, now put it to use. If you have a in IT, computer science or related field, you are halfway there with the needed

abilities for this position. Do you have at least 0 to 3+ years of analysis experience within the tolling/ITS industry? If the answer is yes, you can check off another box. Project/Program Management experience preferred.

With success comes a high level of professionalism. We already know you possess the following qualities, but we just wanted to remind you of what is important to I-77:

• Excellent analytical skills

• Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment

• Excellent communication skills

• Reporting and documentation skills

• Effectively manage tasks, deadlines and individuals through vendor contracts

• Ability to interact with colleagues in a self-managed team structure

Finally, in a technology-driven world, it is important to know your way around a computer. For this role, it will be important to know the basics of the following:

• Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word, PowerBI, Visio, and Power Point and other PC based programs

• Experience working with Oracle BI, Oracle Databases, Postgres SQL, Linux, R/ Python a plus

Our working environment:

I-77 wants to ensure that all employees are comfortable and able to work in the type of culture and environment we have built our business on. Our office is typically quiet with low noise levels; however, you will often hear employees laughing and talking amongst themselves. Effective communication will be key for this role and will require you to talk and hear others. You will probably spend a majority of your time sitting and/or walking around the office, whether to visit a co-worker or make it to a meeting on time and there may be occasional long hours to put in if you are diligently working to complete a project and finish a report. Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer. Finally, occasional travel required, may include air travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.