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Field Support Technician - Panama Shift - Active Ts/Sci Required

Expired Job

General Dynamics Information Technology Washington , DC 20319

Posted 4 months ago

CSRA is looking for an experienced Operations Center Technician to add to our team in Washington, DC. Successful candidates must possess an active TS/SCI clearance and be comfortable performing the following:

  • Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.

  • Assesses product needs in accordance with customer specifications.

  • Conducts technical training and product briefing with customers, vendors and company representatives.

  • Acts as local on-site representative to customer's organization.

  • THIS POSITION WORKS THE PANAMA SHIFT SCHEDULE*

  • BS or equivalent + 5 yrs

related experience, or MS + 3 yrs related experience

  • Must be able to obtain DHS Suitability in addition to their active TS/SCI clearance

The successful Operation Center Technician candidate will support Radio Communications, voice, video, teleconferencing, and information technology for personnel. Support includes but is not limited to:

  • Perform daily system checks on radio communications systems, voice, video, and teleconferencing systems.

  • Primary focus will be operating, administering, troubleshooting and resolving technical issues relating to outages or system operation.

Required skills and experience include:

  • WAVE radio console software operations

  • Secure STE and vIPer phones

  • Video Teleconference (VTC) system

  • Desk top phones

  • Back up telephone equipment

  • Recognize main telephone circuit issues and recommend exercising the appropriate customer redirect options

  • Perform re-key of secure STE and vIPER phones, assist users in placing and receiving secure STE or vIPER calls

Desired skills and experience include:

  • HP printer devices

  • MC-2500 and MC-3000 desk-set controllers

  • Xerox network copier

  • Conference room audio visual display system

  • Activue video system (including servers)

  • Mitsubishi video displays

  • OS/desktop configuration, and peripherals

  • Office 2013 Suite, MS OS versions 7, 8.1, and 10

  • Desktop COTS application support (i.e. Adobe , IE)

  • Active Directory users and computer administration

  • Group policy issues

  • Perform desktop imaging as needed, including data migration

  • Answering end user IT questions

  • Create/assign trouble tickets for all service/maintenance requests through outage log

  • Perform cabling additions, changes and removals in accordance with agency network standards, document when changes are made

  • Comply with Sensitive Compartmented Information Facility (SCIF) physical and logical security standards

  • Recommend permanent fixes to identified issues

  • Demonstrate new technology to end users

  • Other specialized support equipment as required

  • Review all standard operating procedures related to the systems and provide recommendations for update as needed and as procedures evolve

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Post date: July 31, 2018

Location

  • Thoroughfare (i.e. Street address):

Washington , DC

United States

Location

  • Thoroughfare (i.e. Street address):

Field Support Technician

  • Panama Shift

  • Active TS/SCI Required

CSRA

July 31, 2018

CSRA is looking for an experienced Operations Center Technician to add to our team in Washington, DC. Successful candidates must possess an active TS/SCI clearance and be comfortable performing the following:

  • Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.

  • Assesses product needs in accordance with customer specifications.

  • Conducts technical training and product briefing with customers, vendors and company representatives.

  • Acts as local on-site representative to customer's organization.

  • THIS POSITION WORKS THE PANAMA SHIFT SCHEDULE*

  • BS or equivalent + 5 yrs

related experience, or MS + 3 yrs related experience

  • Must be able to obtain DHS Suitability in addition to their active TS/SCI clearance

The successful Operation Center Technician candidate will support Radio Communications, voice, video, teleconferencing, and information technology for personnel. Support includes but is not limited to:

  • Perform daily system checks on radio communications systems, voice, video, and teleconferencing systems.

  • Primary focus will be operating, administering, troubleshooting and resolving technical issues relating to outages or system operation.

Required skills and experience include:

  • WAVE radio console software operations

  • Secure STE and vIPer phones

  • Video Teleconference (VTC) system

  • Desk top phones

  • Back up telephone equipment

  • Recognize main telephone circuit issues and recommend exercising the appropriate customer redirect options

  • Perform re-key of secure STE and vIPER phones, assist users in placing and receiving secure STE or vIPER calls

Desired skills and experience include:

  • HP printer devices

  • MC-2500 and MC-3000 desk-set controllers

  • Xerox network copier

  • Conference room audio visual display system

  • Activue video system (including servers)

  • Mitsubishi video displays

  • OS/desktop configuration, and peripherals

  • Office 2013 Suite, MS OS versions 7, 8.1, and 10

  • Desktop COTS application support (i.e. Adobe , IE)

  • Active Directory users and computer administration

  • Group policy issues

  • Perform desktop imaging as needed, including data migration

  • Answering end user IT questions

  • Create/assign trouble tickets for all service/maintenance requests through outage log

  • Perform cabling additions, changes and removals in accordance with agency network standards, document when changes are made

  • Comply with Sensitive Compartmented Information Facility (SCIF) physical and logical security standards

  • Recommend permanent fixes to identified issues

  • Demonstrate new technology to end users

  • Other specialized support equipment as required

  • Review all standard operating procedures related to the systems and provide recommendations for update as needed and as procedures evolve

Washington , DC

United States


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Field Support Technician - Panama Shift - Active Ts/Sci Required

Expired Job

General Dynamics Information Technology