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Field Support Technician

Expired Job

Mastech East Brunswick , NJ 08816

Posted 2 months ago

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for leading American Corporations. We are currently seeking a Field Support Technician for our client in the Transportation and Logistics domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Contract-to-Hire position and the client is looking for someone to start immediately.

Duration: 4 Months Contract to Hire

Location: East Brunswick, NJ

Compensation: Best Market Rates

Role: Field Support Technician

Primary Skills:
Technical Support

Role Description: The Field Support Technician would need to have at least 5+ years of experience. In this role as the Field Support Technician, you will be responsible for providing Desktop and Networking support as needed in an assigned coverage area.

You will also assist the corporate office with remote support. Duties will include providing preventative maintenance, technology refresh, customer support, hardware reclamation, and "on-call"/emergency support.

Must have excellent customer service including verbal and written communication skills in order to provide world class end user experience.

Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field, and four years of experience in Desktop and/or Networking support.

  • CCNA (Cisco Certified Network Associate) and CompTIA A+/Net+ certifications preferred.

Required Experience and

Skills:

Networking Skills

  • Necessary Skills:

  • Ability to troubleshoot networking issues

  • Ability to listen and follow instructions as provided in documentation or other means.

  • Provide clear explanation of hardware, and surroundings

  • Ability to understand spatial awareness, and accurately articulate distances

  • Ability to use standard networking tools (snips, punch-down crimpers, etc.)

  • Ability to keep a clean and highly organized workspace at all times.

Basic Cabling:

  • Understands Network Cat5 Cat6A cabling, and how it is utilized.

  • Understands Telecomm POTS and T1.

  • Understands various Fiber types, and how to work with them.

  • Ability to run cabling, and install network drops, as needed.

  • Administer Cisco Routers, Switches, Wireless Access Points.

Desktop Support Skills:

  • Strong 2nd tier support skills:

  • Windows 10

  • Office 365

  • Internet Explorer 11/Edge/Chrome

  • Scanning and Printing Peripherals

Essential Duties & Responsibilities:

  • Must demonstrate exceptional levels of EQ and Self-awareness

  • Provide ongoing support of first line contacts and resolution for end users via multiple communication methods by leverage decision making and problem-solving skills, with a high level of customer service

  • Develop/Implement solutions for end user computing issues, with a high level of customer service

  • Build/Configure/Install workstation and end user device technologies

  • Administer and perform computer and printer technology warranty tasks

  • Perform incident prevention activities by developing/implementing proactive solutions. These solutions may include communications with other teams

Education: Bachelors degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field

Experience: Minimum 5+ years

Relocation: This position will not cover relocation expenses

Travel: N/A

Local Preferred: Yes

Recruiter Name: Divya Gupta

Recruiter Phone: (Ext: 2123)

Equal Employment Opportunity

Minimum Education Required: Bachelor

Years of Experience Required: More than 5 years

Expected Travel Time: None

Skills:
Field Support Technician
Contract
Perm


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Field Support Technician

Expired Job

Mastech