Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Field Support Technician

Expired Job

Mastech East Brunswick , NJ 08816

Posted 2 months ago

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for leading American Corporations. We are currently seeking a Field Support Technician for our client in the Transportation and Logistics domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Contract-to-Hire position and the client is looking for someone to start immediately.

Duration: 4 Months Contract to Hire

Location: East Brunswick, NJ

Compensation: Best Market Rates

Role: Field Support Technician

Primary Skills:
Technical Support

Role Description: The Field Support Technician would need to have at least 5+ years of experience. In this role as the Field Support Technician, you will be responsible for providing Desktop and Networking support as needed in an assigned coverage area.

You will also assist the corporate office with remote support. Duties will include providing preventative maintenance, technology refresh, customer support, hardware reclamation, and "on-call"/emergency support.

Must have excellent customer service including verbal and written communication skills in order to provide world class end user experience.


  • Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field, and four years of experience in Desktop and/or Networking support.

  • CCNA (Cisco Certified Network Associate) and CompTIA A+/Net+ certifications preferred.

Required Experience and


Networking Skills

  • Necessary Skills:

  • Ability to troubleshoot networking issues

  • Ability to listen and follow instructions as provided in documentation or other means.

  • Provide clear explanation of hardware, and surroundings

  • Ability to understand spatial awareness, and accurately articulate distances

  • Ability to use standard networking tools (snips, punch-down crimpers, etc.)

  • Ability to keep a clean and highly organized workspace at all times.

Basic Cabling:

  • Understands Network Cat5 Cat6A cabling, and how it is utilized.

  • Understands Telecomm POTS and T1.

  • Understands various Fiber types, and how to work with them.

  • Ability to run cabling, and install network drops, as needed.

  • Administer Cisco Routers, Switches, Wireless Access Points.

Desktop Support Skills:

  • Strong 2nd tier support skills:

  • Windows 10

  • Office 365

  • Internet Explorer 11/Edge/Chrome

  • Scanning and Printing Peripherals

Essential Duties & Responsibilities:

  • Must demonstrate exceptional levels of EQ and Self-awareness

  • Provide ongoing support of first line contacts and resolution for end users via multiple communication methods by leverage decision making and problem-solving skills, with a high level of customer service

  • Develop/Implement solutions for end user computing issues, with a high level of customer service

  • Build/Configure/Install workstation and end user device technologies

  • Administer and perform computer and printer technology warranty tasks

  • Perform incident prevention activities by developing/implementing proactive solutions. These solutions may include communications with other teams

Education: Bachelors degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field

Experience: Minimum 5+ years

Relocation: This position will not cover relocation expenses

Travel: N/A

Local Preferred: Yes

Recruiter Name: Divya Gupta

Recruiter Phone: (Ext: 2123)

Equal Employment Opportunity

Minimum Education Required: Bachelor

Years of Experience Required: More than 5 years

Expected Travel Time: None

Field Support Technician

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Seasonal Facilities Administrative Support Team Associate 5Pm2Am With Extended Holiday Hours

Macy's, Inc.

Posted 4 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 MAC12954 Job Overview: Facilities Administrative Support Team (FAST) Reps are an integral part of the Facility Management Team, supporting all Macy's Inc. locations in the event of catastrophic emergencies, business impacting emergencies, and obtaining quick resolutions to all maintenance and environmental issues within each store. FAST Reps are required to respond to work on an "on call" basis for emergencies to support the business continuity team and work non-standard hours and flexible shifts. Perform other duties as assigned. Travel requirement: - Travel may be required to conduct field training and/or to receive specialized training. Essential Functions: * All schedules include either Saturday or Sunday with day off during the week. The FAST is open 20 hours a day and 24 hours during the holidays and emergencies-schedules are non-standard hours. * Operate the Macy's Inc. Oracle based work order (eAM) and purchase order (MFA) systems. * Answer emergency calls from stores via the MACY911 hotline and make emergency notifications to senior management. * Receive emergency and non-emergency calls and take appropriate action. * Dispatch outside service providers to include by not limited to vertical transportation, trash management, pest control, cosmetic waste, universal waste, etc. * Maintain high level of customer service. * Work with stores, vendors and Expense Payables for quick resolution on all vertical issues, repairs, violations and fines. * Coordinate with facilities team and stores for resolution and completion on all store violations, including fire marshal, DEP, EPA and all other state and federal agencies. * Issue purchase orders and update work orders accordingly. * Perform various Facility Management assignments and special projects as delegated. * Regular, dependable attendance & punctuality. Qualifications: Education/Experience: * Associates Degree or 1-2 years of experience in a call/customer service center preferred. Communication Skills: * Excellent written and verbal communication skills. * Ability to read, write, and interpret instructional documents such as reports and procedure manuals. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. Reasoning Ability: * Must be able to work independently with minimal supervision. * Must be able to make sound decisions. Physical Demands: * This position requires regular walking, standing, hearing, and talking. * May occasionally be required to stoop, kneel, or crouch. * Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. * This position requires long hours of sitting in front of a computer and answering phones. Other Skills: * Strong typing and computer skills, Microsoft Office, Lotus Notes or equivalent. * Strong sense of urgency and excellent follow up skills. * Ability to prioritize and multi-task. * Ability to remain calm in emergency situations. * Strong leadership profile and excellent negotiation skills. Work Hours: * Ability to work a flexible schedule based on department and store/company needs. * May be required to respond after hours, weekends and holidays (24/7) during emergencies. * All schedules include either Saturday or Sunday with day off during the week. The FAST is open 20 hours a day and 24 hours during the holidays and emergencies. Schedules are non-standard hours. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. East Brunswick NJ

Field Support Technician

Expired Job