Field Support Technician II

Tier II Field Support Technicians- Remote Operations needed immediately!Must have TS/SCI with active polygraph. Hours: 
Day Hours- Mon-Fri. Training provided for 1-3 months. Position Description:
● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
● Identify, investigate, resolve, and follow-up on problems brought to the helpdesk by users of cloud infrastructure
● Modifies, moves, and installs new equipment
● Performs technical tasks and provides site support.
● Performs integrity testing and interviews customers to gather information about problems
● Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
● Will perform Data Transfer Agent requests to transfer files between networks.

Education Requirements: HS/GES and 15 years of experience, ORBS and 10 years of experience. 
IAT Level 2 Certification required.Mandatory Skills:    Hardware InstallationInstallation MaintenanceMaintenance & RepairMicrosoft Software ApplicationsMicrosoft Windows System AdministrationRemote Desktop AdminstrationTechnology Knowledge

Comprehensive Benefits Package!6% 401K Match!Tuition/Certification Reimbursement!Great Referral Bonus Program!+++Can also apply to www.flashtg.com or send resume directly to dmagruder@flashtg.com.