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Field Support Technician
Cybercore Technologies
Annapolis Junction , Maryland 12116
Posted Yesterday
Description
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up on problems brought to the helpdesk by users of cloud infrastructure
Modifies, moves, and installs new equipment
Performs technical tasks and provides site support.
Performs integrity testing and interviews customers to gather information about problems
Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
- Will perform Data Transfer Agent requests to transfer files between networks.
- Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking, standing, pushing, and pulling; working around, under, and over desks, as well as professional personal interactions with customers
Mandatory Skills:
Hardware Installation
Installation Maintenance
Maintenance & Repair
Microsoft Software Applications
Microsoft Windows System Administration
Remote Desktop Administration
Technology Knowledge
Required Qualifications:
- Five (5) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a Bachelor's degree.
- CompTIA Security+ CE
- Active TS/SCI Clearance with Polygraph required
Equal Employment and DiversityCyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.