Field Support Technician

About Us Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $5.8 billion in revenue for 2023, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential related building projects.

The Role We Want You For If you are looking for fast paced technical work that provides the opportunity for travel across the United States, look no further than Clayco. This position assists and provides IT services to internal customers located at our jobsites around the country. Support includes installation, documentation, and testing of computer systems and peripherals, as well as establishing standards and guidelines for supporting local and remote sites.

This position requires the ability to identify and organize tickets and requests according to priority. Travel is usually planned in advance, but issues can arise which could warrant immediate travel to one or more local or remote locations. The Specifics of the Role Provide day to day support to our remote Jobsites Prioritize problems and incidents and escalate to internal teams Basic knowledge of Microsoft products (Windows, Office) Physical Installation of Meraki networks Physical Installation of full site Mesh networks Satellite communication installation Basic Knowledge of Cisco AV Room kits (Webex) Basic understanding of Design and Construction delivery process Create and document training materials and knowledge articles Provide training on software, hardware, and systems to Clayco Team Members Preventative maintenance, including checking and cleaning of workstations, printers, and peripherals Perform post-resolution follow-ups to requests and incidents Manage printer hardware and software throughout our jobsites Provide feedback on recurring incidents to engineering and development teams First line of troubleshooting for remote networks Adaptive and willing to learn business processes Self-starter with the ability to workwithout direct supervision Effective communication skills and deductive reasoning ability Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote.

Work with ISP vendors and managed services support partners to resolve technical problems Perform regular health checks on equipment at remote sites. Use diagnostic utilities, knowledge bases, and internet resources to document and create troubleshooting processes that can be utilized by others. Provide technical assistance for project planning and support.

Identify and inform Leadership of recurring Incidents. Contribute to company vision and direction by helping improve technical practices. Requirements 1-4 years of experience in IT. 60% plus Travel.

Ability to use hand and power tools. Lift and move heavy objects (50 lbs.). Service industry experience. Strong interpersonal and communication skills.

Basic MS Office Suite/iOS support. Experience using enterprise ticketing system (ServiceNow). Knowledge of AV solutions. Experience with cellular technologies (cradlepoints, hotspots). Some Things You Should Know This position will service our clients in the Southeast Region. Our clients and projects are nationwide

• Travel will be required. No other builder can offer the collaborative design-build approach that Clayco does.
  
  We work on creative, complex, award-winning, high-profile jobs. The pace is fast Why Clayco? Best Places to Work

• St. Louis Business Journal, Los Angeles Business Journal, Phoenix Business Journal. ENR

• Top Midwest Contractors (1), Top Design Build Contractors (4), Top 400 Contractors (23), ENR

• Top Green Builders (5). Compensation and Benefits Competitive Annual Salary: Based on qualifications, skills, training, experience, and location.
  
  Discretionary Annual Bonus: Subject to company performance and individual contribution. Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more