Field Support Manager, Energy Operations & Maintenance

Tesla Motors Fremont , CA 94537

Posted 1 week ago

THE ROLE

Tesla is seeking a Field Support Manager that will support various projects routine services including installation, maintenance, and repair of deployed systems. Handles service contracts and directs support services. Develops methods, guidelines, and policies to facilitate efficient service delivery. Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed.

RESPONSIBILITIES

  • Provide Nationwide Support to O&M Field Service Team Across all energy products

  • Support Energy customers with construction projects (Array R+R, Re-roof, Remodel)

  • Safety Compliance

  • Training development support

  • Understand and read construction drawings

  • Construction management

  • Manage 3rd party contractors

  • 3rd party contract/cost negotiation and management

  • Inspect contractor work and provide constructive feedback

  • Set up and manage multi party logistics

  • Cross departmental program management/development

  • AP/AR (PO) process and management

  • Material planning and handling

  • Work with Engineering and Training departments to ensure corrective actions are taken to avoid future service calls

REQUIREMENTS

  • Bachelor's degree or relevant experience preferred

  • Infrastructure operations knowledge

  • Logistics operational knowledge

  • 2+ years of experience working within maintenance and operations

  • Ability to manage voluminous amounts of data

  • Experiencing writing Root Cause Analysis and Corrective Action Reports.

  • 2+ years of experience creating Scopes of Work for maintenance or electrical services.

  • Ability to prioritize issues across multiple products and go after highest value targets with minimal guidance

  • Solid understanding of insurance claims process both externally and internally

  • Recent training and current certification as required in OSHA10/30 / NFPA 70E / Safety

  • Excellent computer skills especially using Excel, Outlook, and Word.

  • Excellent written and verbal skills both from a technical and client facing perspective

  • Excellent customer service skills required

  • Valid driver's license in the country in which you are applying, 2 year minimum driving record required with a clean driving history

  • Ability to travel approximately 20% of the time

  • Regular, reliable and predictable attendance required

  • Ability to work well with others in a collaborative team environment

  • Must be at least 18 years of age

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