Field Support Analyst (Toledo, OH)

PRACTICE OVERVIEW

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Our support team is a vital force within the practice, using their gifts and talents to improve the overall healthcare experience. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

POSITION SUMMARY

Radiology Partners IT Team is seeking a motivated, high performing Field Support Analyst. The incumbent will provide IT support to end users who utilize Radiology Partners IT systems in the practice of providing and supporting radiology services. IT supports responsibilities includes trouble shooting, problem management, apply analytical and problem-solving skills to help identify, communicate, and resolve systems issues in order to maximize the efficiency and benefit of Radiology Partners IT team.

POSITION DUTIES AND RESPONSIBILITIES

• Escalation and owner of daily IT issues, responsible for troubleshooting all manner of end-user IT problems involving desktop PCs and mobile devices

• Responsible for IT activities related to processes of user access, incidents, service interruptions and planned downtimes; also responsible for documenting and communicating processes to IT to ensure consistent user experience

• Responsible for documenting and organizing knowledge base articles for the IT Service Center and On Call support.

• Identify trends of recurring issues for clients, radiologists and IT, and manage problems by working with resources (internal and vendors) to achieve a permanent solution

• Ensure proper notification of ongoing issues to the team and any work-around solutions until a permanent resolution is established

• Utilizing the ticketing system will document solutions and ensure proper communication of resolution to the customer

• Answer and resolve inbound technical calls

• Troubleshooting end-user IT problems involving desktop PCs and mobile devices

• Manage planned and unplanned downtimes following downtime procedures, document and communicate problems and escalate as needed

• Imaging workstations

• Troubleshooting VPN tunnels and configuration

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

• Bachelor degree in Computer Science, Information Technology preferred or equivalent experience

• Experience working with hardware and networks

• Preferred: Knowledge of PACS systems, radiology workflows, and voice dictation

• Critical thinking skills and creative problem solving

• Prior experience in Healthcare IT

• Provides on-call support

• Excellent customer service

• Up to 15% travel

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.